When we set up the Lab one of the main aims was to get a better flow of ideas into Bromford directly from tenants and other customers. Although we get lots of feedback it's often reflective of past experiences rather than challenging the organisation to move forward.
The blog was set up by customers who haven't had the best service experience. However - we see huge potential in how the relationship could develop moving forward - particularly the role it could play in acting as a filter of ideas coming into the Lab.
These are the ideas posted so far with the links:
It's great we are getting these but how soon can we act on them?
Today we've been discussing a better way of prioritising ideas as well as how we can make it more transparent. Could this include some sort of voting system for customers? Could this be hosted by customers themselves?
We'll be publishing results as we go and posting responses on the Bromford SOS blog. But it feels like we are indeed seeing the beginnings of the next generation of tenant involvement.