Yesterday we held a wrap up session with the sponsors of our affordable warmth concept.

When we began looking at the wicked problem the issues we found were:

No clear ownership of issue
No easily understood definition
Lots of valuable - but ultimately disconnected activity
Lack of strategic partnerships in place
Lack of training or awareness for colleagues
An asset focused investment plan rather than person focused
Repeat engineer visits with insufficent escalation to resolve issue

Our approach to this? Work with colleagues, customers and partners to turn each of these to an opportunity. Reframing the problem and designing a product around it

The graphic above is a sneak peak of the new approach. We'll be unveiling it shortly as soon as final tests and checks have been done with customers and colleagues

Watch this space