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DIN Autumn Network Meeting - Part One - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/b1ea0bd8-d82e-40ad-86c4-8ec689ead5be/Chris.jpeg Blog - DIN Autumn Network Meeting - Part One - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.bromfordlab.com/labblogcontent/2022/6/24/dutch-disruption-day-3 monthly 0.5 2022-06-26 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/2ca1a6a4-d699-4749-96b9-383d138b9bea/Screenshot+2022-06-23+at+12.27.50.png Blog - Dutch Disruption Day 3: Creating The Paradigm Shift - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.bromfordlab.com/labblogcontent/2022/6/22/dutch-disruption-day-2-drones-digital-twins-and-design monthly 0.5 2022-06-24 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1e354c2b-e5a8-4630-88b3-afd6393cb310/IMG_0534.jpg Blog - Dutch Disruption: Drones, Digital Twins and Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1655912841345-6Y06WOC2053617MBKZNI/Screenshot+2022-06-22+at+17.44.37.png Blog - Dutch Disruption: Drones, Digital Twins and Design https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1655912843387-N8UVCJT492MPPUJ14Q8M/Screenshot+2022-06-22+at+17.45.01.png Blog - Dutch Disruption: Drones, Digital Twins and Design https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1655912844363-YRNQXN1DRYDNBD02QC3S/Screenshot+2022-06-22+at+17.45.52.png Blog - Dutch Disruption: Drones, Digital Twins and Design https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1655914610964-8GUWMOX2AWLIYH7S2RL9/IMG_5605.jpeg Blog - Dutch Disruption: Drones, Digital Twins and Design https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1655914611462-ZVWN546A1K4AHTABQ0BT/IMG_5606.jpeg Blog - Dutch Disruption: Drones, Digital Twins and Design https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1655914617690-9Z4URUQ06Y77KASCVT7C/IMG_5608+%281%29.jpeg Blog - Dutch Disruption: Drones, Digital Twins and Design https://www.bromfordlab.com/labblogcontent/2022/6/22/dutch-disruption-day-one monthly 0.5 2022-06-26 https://www.bromfordlab.com/labblogcontent/2022/5/6/how-we-approach-ideas monthly 0.5 2022-05-06 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/190fa508-eb48-4680-a717-b266798b2eb3/Screenshot+2022-05-06+at+09.14.31.png Blog - How We Define Simple Vs Complex Ideas - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/267d68a9-ec30-4c5c-a05d-265bda63be5a/Screenshot+2022-05-06+at+10.33.27.png Blog - How We Define Simple Vs Complex Ideas - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.bromfordlab.com/labblogcontent/2022/5/4/the-future-of-homes-homes-of-the-1950s-or-2020s monthly 0.5 2022-05-04 https://www.bromfordlab.com/labblogcontent/2022/4/25/introducing-ideas monthly 0.5 2022-04-29 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/95cd0b86-ccf3-4052-9891-27c34716693d/meyasubako.jpg Blog - Introducing Ideas - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.bromfordlab.com/labblogcontent/2022/4/25/pwatl77mulzyjzrcki4mk3v10r3fr3 monthly 0.5 2022-04-29 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1650890506011-Z4Y9KGHL2T8X4FJ095EP/unsplash-image-eTgMFFzroGc.jpg Blog - Why has Bromford Lab been so quiet? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.bromfordlab.com/labblogcontent/2021/3/16/should-we-forget-about-rebranding-social-housing monthly 0.5 2021-06-11 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1615907313104-W2UCTKY2ERZIN5G6LZKY/Screenshot+2021-03-16+at+15.08.14.png Blog - Should We Forget About Rebranding Social Housing? Vulnerable is crossed out in white and Valuable is visible in orange on a grey background. https://www.bromfordlab.com/labblogcontent/2021/2/18/q3dhdiw7dobvu4w6p1kiwj6vicyx77 monthly 0.5 2021-06-11 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1613669007916-YYZB57Q8KO64S3X669H4/Albert-Einstein-quote-1024x576.jpg Blog - What Makes A Good Problem? “If i had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask. For once I know the proper question, I could solve the problem in less than 5 minutes “- Next to a picture of Albert Einstein https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1613668983665-J89PHUYTU04VA3HSIFCW/Screenshot+2021-02-18+at+17.06.38.png Blog - What Makes A Good Problem? “Be more in love with the problem than the solution” - Bromford Lab quote on an orange background with a Bromford Lab logo. https://www.bromfordlab.com/labblogcontent/2021/2/10/ao-lets-go-on-a-study-visit monthly 0.5 2021-06-11 https://www.bromfordlab.com/labblogcontent/2021/2/3/fcrmpxmdqt47pm5xdnrf0qankihq9s monthly 0.5 2021-06-11 https://www.bromfordlab.com/labblogcontent/2020/12/20/2020-in-review-people-and-the-pandemic monthly 0.5 2021-06-11 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608493518467-8E3J2Y4IWZB478R6PJNR/RAN2.png Blog - 2020 In Review: People and the Pandemic If you could go back to 1st January 2020, what advice would you give yourself? - “Buy shares in Zoom.” Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608493554435-5QDC06T9CLYXJ7DITNNP/RAN1.png Blog - 2020 In Review: People and the Pandemic If you could go back to 1st January 2020, what advice would you give yourself? - “Be prepared for the unexpected”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608493777706-8RG2FDUYRAOI2AEAB9NV/WOW2.png Blog - 2020 In Review: People and the Pandemic What has surprised you most during the past year? - “How quickly we’d get accustomed to video calls (which were a nightmare to arrange pre-covid). Also the strength of feeling that some people have for the (return to) the office. I’m really interested in this”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608493812006-82EYSLWY9VHGXGKVNV6P/WOW6.png Blog - 2020 In Review: People and the Pandemic What has surprised you most during the past year? “Surprised perhaps in the more ‘sarcastic’ sense, that many employers all of a sudden were able to ‘allow’ their staff to work from home and to see that the work actually still got done, I mean, who would have thought!”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608493861102-386MHVZRN9UCL556KREJ/WOW1.png Blog - 2020 In Review: People and the Pandemic What has challenged you most during the past year? - “We’ve not all been together as a team physically for 260 days. Digital has made our lives interconnected - sharing work, allowing us to collaborate. But the loss of physical connection and the creative spark of being in new environments has been my biggest challenge.” Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608493910824-N123QJI0XXELQSFBK4P6/WOW5.png Blog - 2020 In Review: People and the Pandemic What has surprised you most during the past year? - “I think one of the big challenges of 2021/22 will be renewing faith in grassroots innovation after a prolonged period of control and risk management. some will resist loosening grip”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608493942501-H1U4EHL4W3NUZ6YTK5E9/WOW7.png Blog - 2020 In Review: People and the Pandemic What are you going to carry forward into 2021? - “Start DOING things without endless debated about the how and when for the entire project. This year showed us that we can do things quickly and solve challenges and problems along the way. The only people who don’t fair are those who don’t even dare to try”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494009010-V3GWKX2ZCWLXFXP2THHK/WOW4.png Blog - 2020 In Review: People and the Pandemic If you could go back to 1st January 2020, what advice would you give yourself? - “That little bit of office space setup at home last year is about to become ESSENTIAL. Also, buy more monitors. You’re going to need them for remote collaboration/workshops”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494040187-9GRAWGM102IYYFXR2DA4/WOW8.png Blog - 2020 In Review: People and the Pandemic “Some of the things that people dislike about remote work are (I suspect) wrapped up in Covid. This has not been ‘normal’ remote work. I’m excited to explore what comes next when we’re not limited to our homes”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494152290-B0M3DLZKRWI072ED54NV/MH1.png Blog - 2020 In Review: People and the Pandemic If you could go back to 1st January 2020, what advice would you give yourself? “You’re going to attempt to assume the simultaneous roles of husband, parent, teacher and employee. Don’t give yourself a hard time if you’re not smashing it on all fronts”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494179931-M14H4W8APN0KFGBYKO5J/MH3.png Blog - 2020 In Review: People and the Pandemic If you could go back to 1st January 2020, what advice would you give yourself? “Give more time and space to myself. Well-being is crucially important, and this year has taught us some invaluable lessons about self care. If you can’t look after yourself how are you expected to look after others?”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494242517-N9EY6DQT6CDCXR72HI4A/MH4.png Blog - 2020 In Review: People and the Pandemic What has challenged you most during the past year? “My anxiety and mental health have had a proper blow, especially at the beginning of the year when I was looking for work and of course Covid, but even now back in work, uncertainty and just the sheer dread of life and seeing people/businesses suffer is making me sad”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494281191-XD4GPJPZQV7TAAT8EQJZ/MH2.png Blog - 2020 In Review: People and the Pandemic What are you going to carry forward into 2021? “ i’ve really appreciated being able to blend work and life. I’ve been able to fit the two around each other in a more harmonious way rather than having to make hard choices about which one wins at the expense of the other”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494304256-OAWYLG749161S8KFE65E/MH5.png Blog - 2020 In Review: People and the Pandemic What has challenged you most during the past year? “Professionally: Not having the boundaries of my working day. The commute to/from the office would give me clarity to start, stop and switch off. Without that, it’s been harder to be disciplined, often I would log-on early and sometimes not finish until stupidly late”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494414508-M5UWRU6N6AJC6TAANWZ1/MH6.png Blog - 2020 In Review: People and the Pandemic What has challenged you most during the past year? “I actually didn’t mind lockdown or home-school (although my wife was the real star there). I welcomed a slower more relaxed and local way of life. I found the easing of restrictions a little more challenging to be honest”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494590027-12JTJBD7C1DXK2MHS3V5/CO1.png Blog - 2020 In Review: People and the Pandemic What are you going to carry forward into 2021 - “My belief in the power of communities to look out for each other and get stuff done. More than ever, I will try to ensure that the services and policy I design supports communities by delegating resources and decision making to them”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494689146-9AELJMUP4FP20HUQ7RPA/WOW3.png Blog - 2020 In Review: People and the Pandemic What are you going to carry forward into 2021? “It ain’t over yet… We need to carry over and amplify things that work. Agility - quickly adapting to what works in the now. Relationships - invest in them. Keep learning - pause and take time to do this. Don’t lose hope…”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494761781-RNSDCF0DBLEL67W8GT1A/CO2.png Blog - 2020 In Review: People and the Pandemic What are you going to carry forward into 2021? “I’ll continue volunteering. It has been one of the most fulfilling years in that respect, from walking dogs, helping shielding families with their shopping/prescriptions/post, offering governance advice to worthy causes and baking the odd cake (for others!)”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494826572-2XL7ONEU3DOLQ7R8IMUA/FUT1.png Blog - 2020 In Review: People and the Pandemic If you could go back to 1st January 2020, what advice would you give yourself? “On the innovation front likely more organisations are going to have to contend with fewer resources and greater perception of risk. Back to starting small safe to fail experiments rather than BIG projects”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1608494875093-9HT9JE3OT0BGWWEDC4SL/RAN3.png Blog - 2020 In Review: People and the Pandemic What has surprised you most during the past year? “The biggest surprise/non-surprise to me is how - even at a global level - we can fail to read the signals from the past and apply them to the future”. Quote on a grey background from a Twitter user https://www.bromfordlab.com/labblogcontent/2020/12/11/december-blabchat-2020-in-review-people-and-the-pandemic monthly 0.5 2021-06-11 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1607694962643-Q1G20S4K7WQX43PJT120/Dec_20_Promo_Poster.png Blog - December #blabchat: 2020 In Review - People and the Pandemic Bromford Lab Twitter Chat Logo on a white background advertising time and date of the twitter chat #blabchat https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1607694810473-DG486ZGE3C5QES8661FL/Dec_20_Q1_Poster.png Blog - December #blabchat: 2020 In Review - People and the Pandemic Question 1 What has surprised you most during the past year? Bromford Lab Twitter Chat Logo on a white background stating question one of the twitter chat #blabchat https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1607694826764-UVOB7VU651C18BDHLEYM/Dec_20_Q2_Poster.png Blog - December #blabchat: 2020 In Review - People and the Pandemic Question 2 What has challenged you most during the past year? Bromford Lab Twitter Chat Logo on a white background stating question two of the twitter chat #blabchat https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1607694852938-0K2AQQ6FZFNST5F8X1HE/Dec_20_Q3_Poster.png Blog - December #blabchat: 2020 In Review - People and the Pandemic Question 3 If you could go back to 1st January 2020, what advice would you give yourself? Bromford Lab Twitter Chat Logo on a white background stating question three of the twitter chat #blabchat https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1607694873627-HLH14UAUFNMZXVHGAZ2V/Dec_20_Q4_Poster.png Blog - December #blabchat: 2020 In Review - People and the Pandemic Question four What are you going to carry forward into 2021? Bromford Lab Twitter Chat Logo on a white background stating question four of the twitter chat #blabchat https://www.bromfordlab.com/labblogcontent/2020/11/17/throwing-a-spotlight-on-community-activity monthly 0.5 2021-06-11 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1605620347794-8LIBI8GISEDW4XYM9DQH/Q4%2B1.png Blog - Throwing a spotlight on community activity Quote - “Ask them what they need in order to grow. Provide resource. Remain mainly hands off unless they expressly ask for your help. Enable them to tell their own stories + amplify. Don’t try and take credit for their successes or work. Let them exist outside of your bureaucracy. Quote on a grey background with a Bromford logo from a Twitter user. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1605620526372-YGIFAAS584QWMEN1HZMX/Q4%2B3.png Blog - Throwing a spotlight on community activity Quote - “Let the community lead and agencies observe. People will find a way. What works for community many not work for another. Support grows organically… No policy needed here thank you!”. Quote on a grey background with a Bromford logo from a Twitter user. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1605620545421-A1DEM1FFEK8H8YST9GOF/Q4%2B5.png Blog - Throwing a spotlight on community activity Quote - “Organisations/Agencies need to get comfortable with, working alongside and not always looking for problems to solve. The people within communities are their own assets, embrace their skills and connect them with the tools and resources to flourish”. Quote on a grey background with a Bromford logo from a Twitter user. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1605620633934-70ZVY4WRKIC388Q3ZTKY/Q4%2B7.png Blog - Throwing a spotlight on community activity Quote - “Remove outdated policies that no long serve todays context, and are restrictive to the creation and spread of effective grassroots community and solutions”. Quote on a grey background with a Bromford logo from a Twitter user. https://www.bromfordlab.com/labblogcontent/2020/11/9/how-do-customers-use-their-heating monthly 0.5 2021-06-11 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1604933223872-ZVJRBD3ZD69UWZQ3LJIA/ESC+Image.png Blog - How do customers use their heating? Image of illustrated houses showing different heating usage amongst house holds more at risk of fuel poverty https://www.bromfordlab.com/labblogcontent/2020/10/29/is-the-iot-hype-finally-over monthly 0.5 2021-06-11 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1603986043442-92BAJUWUHQFOUBNYUM0T/Screenshot+2020-10-29+at+10.55.36.png Blog - Is The IoT Hype Finally Over? Image of a hype cycle for the internet of things https://www.bromfordlab.com/labblogcontent/2020/10/27/exploring-the-connection-between-storytelling-and-outcomes monthly 0.5 2021-06-11 https://www.bromfordlab.com/labblogcontent/2020/10/8/how-might-organisations-use-storytelling-to-improve-outcomes-for-both-their-customers-and-business-1 monthly 0.5 2021-06-11 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602162793624-STWR281M8Q726PDY5MJ1/Q1_Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Question 1 - What place should storytelling have within our organisations. Grey Bromford Lab Twitter Chat logo on a white background. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602162853370-1BIGP4R4BZSEMOC2BV80/Q1_1+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “I think storytelling should be pivotal for organisations. Humans have been telling stories for as long as we’ve been around. Stories make you feel something and allow you to be emotionally invested in a person or situation. It makes companies/people relatable”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602162936175-23YKZYBMLZ7G0W6Q3BK7/Q1_2+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “It should be everything - especially now”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602162956140-OA1HVQEPB1XMH7QFC7HU/Q1_3+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “Storytelling should be used at every opportunity - it allows others (customers for example) to engage in a narrative with ease, empathy but also critical thinking”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602162999544-QP14VP6M120SEPT5AK52/Q1_4+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “Stories are the way we make sense of the world around us. So they are a critical part of being human and our place in communities of people - work is a community (or it should be)”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163025263-R4LL9Y8B7VS7LYKPEV2K/Q1_5+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “Right at the top. Storytelling is about your brand; your purpose; your people; the customers you serve. Without stories all you have are unfulfilled dreams'“. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163043278-CZX5DPUWCAYKE82WOQ95/Q1_6+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - Stories help businesses communicate purpose. Storytelling helps businesses move beyond their product/service and communicate the change they are trying to make”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163108122-WR6C09KH8JMXAN4WTRXS/Q1_7+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “I get worried that ‘stories’ have been hijacked by people seeking to use them to influence others. It’s always happened - that’s what folk tales were all about. But, if its with the explicit aim of ‘selling’ an idea to the workforce, i’m uneasy with that”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163136745-7SYTK5RAL9X4VWQ4XP4W/Q2_Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Question two - What role should data play in storytelling? Grey Bromford Lab Twitter Chat logo on a white background. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163203710-JYCAHYOF5Y8ICQ8GCVWY/Q2_1+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - Storytelling can bring data to life. Data alone won’t influence decision making but a good story will. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163225992-4II225PUE95FSAR6INC8/Q2_2+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “People make sense of the world through stories. Stats and numbers are SUPPOSED TO help tell stories, but often fail to because we give them without a context and expect them to do the talking. We need to put them in context to make them tangible”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163244805-L7F57NWVCER1U7EF5QM5/Q2_3+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “There’s a dofference between big data and thick data. Big Data tells us ‘what’. Thick data is essentially the stories that help to understand ‘why’. It’s the why that really engages other people (or should do)”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163264579-599V4K67E7M6XY4XAGTH/Q2_4+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “The best data needs explanatory stories. The human mind is a story processor, and to understand something is to know a good story about it.. Data can give the story some truth, but a good narrative soundly beats even the best data”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163283539-HKN53B3GDZ27CTD0JAMJ/Q2_5+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “I think stories bring data to life. Most companies are driven by data and although its very important to share these facts and figures, there is nearly always a story behind that data which i more interesting and far more engaging”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163301766-RMOYCAQC5F4X7V9GSA6X/Q2_6+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “I think we need to acknowledge here that data aren’t jut number and stats. Stories are data in themselves, pictures are data, tweets are data, drawings are data, poems are data, even vlogs and videos can be data”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163322245-5328YGWG3JDFLCO0HPNH/Q3_Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Question 3 - Who should be responsible for storytelling within our organisations?. Grey Bromford Lab Twitter Chat logo on a white background. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163373413-UEEE2WU7B2WNED7493JS/Q3_1+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “Everyone. We ALL have the ability to tell a good story and it’s ok to let others tell your story for you. Stories should be real and authentic and don’t always need to be sugar coated”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163399236-JIG7VXH608SHD3O8RDFU/Q3_2+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “Everyone. It’s a very overuse expression (by me at least!) but people buy from people”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163429343-7ILY1UIFECAP5GOB6QH6/Q3_3+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “It’s like the ‘who is responsible for data (quality)’ question. It’s EVERYONE. We need to talk about experiences, successes as well as failures, tenants, plumbers, income officers, directors and CEO’s. If we make sense of the world through stories, we all have to play our part”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163447343-BZP8ZNGG80B7UIK9A837/Q3_4+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “It’s tempting to go straight to leadership but that misses the point. If we accept that stories are the DNA of culture, and they have great power to alter it, then storytelling has to be the responsibility of all those within the organisation”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163578422-C30RX1ZYQ93XFU21LHLA/Q3_6+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “Sometimes people are afraid of getting the story wrong. But stories are messy, and that’s ok - its not meant to be perfect science. Once you start telling stories, you’ll get more and more comfortable with practice”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163599303-3S4WUEYI58ZS5N4CHJ89/Q3_7+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “We took the decision at the start of Barod that al our team can tweet using this account. We know everyone has a different story in Barod but trust each other to share the Barod story (and its fun to challenge people!)”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163731935-YRCCFXC8F6CSEOW5GK8P/Q3_5+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “Anyone with a job in marketing or PR should be kept well away. It immediately introduces a risk imo. Sorry… if it’s about authenticity and real experiences - the only person who should tell ‘my’ story is me”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163630405-WAVE5L7H7T7LWBZWAGSI/Q3_8+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “As an applied sociologist, I struggle with the idea that anything human/social can be objective or real… But i think co-design/co-production/co-realisation is as close as we can get to spin-free research”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163765213-KCXD7P21VHTJ95C5FAIX/Q4_Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Question 4 - What are the best examples of organisation leveraging the power of storytelling to improve outcomes? Grey Bromford Lab Twitter Chat logo on a white background. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163842608-YCR7SQBT5192N568RN39/Q4_1+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “Organisations that me think and feel. Make me want to make a change to improve myself and the world. Current faves include Patagonia and DO lectures”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163868128-DQZEPB3I7N45YCH2UVPZ/Q4_2+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “ I think Starbucks have been telling some pretty good stories lately with recent campaigns such as #whatsyourname; it’s hard hitting, raw and honest”. Quote on a grey background from a Twitter user https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1602163883475-TM69FY3G13H65OUMI9NG/Q4_3+Oct20.png Blog - How might organisations use storytelling to improve outcomes for both their customers and business? Quote - “From the pandemic I think there are clear examples of the best stuff happening when it isn’t ‘leveraged’ - the authentic stories of acts of human kindness that went viral. I think the best we can do is create the environment for the good stuff - not ‘leverage’ it”. Quote on a grey background from a Twitter user https://www.bromfordlab.com/labblogcontent/swimforsustainability monthly 0.5 2021-06-11 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1601989136366-LTQODFNYMSMKIGNPA46V/photo-1517058083835-047000d9a659.jpg Blog - Swim for Sustainability: An Environmental Metaphor Picture of a polar bear underwater https://www.bromfordlab.com/labblogcontent/2020/9/28/october-blabchat-how-might-organisations-use-storytelling-to-improve-outcomes-for-both-their-customers-and-business monthly 0.5 2021-06-11 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1601300781354-B3J5EOPRACK5IDUB7I5Y/Oct_Promo_Poster.png Blog - October #blabchat: How might organisations use storytelling to improve outcomes for both their customers and business? Bromford Lab logo on a white background advertising the date and time of #blabchat twitter chat. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1601301303289-5OF2GSREAI3M9II3848X/Q1_Oct20.png Blog - October #blabchat: How might organisations use storytelling to improve outcomes for both their customers and business? Question 1 - What place should storytelling have within our organisations. Bromford Lab Twitter Chat Logo on a white background stating question one of the twitter chat #blabchat https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1601301226898-JSHLG9ZC6A5GEN3HXFY4/Q2_Oct20.png Blog - October #blabchat: How might organisations use storytelling to improve outcomes for both their customers and business? Question 1 - What role should data play in storytelling? 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Bromford Lab Twitter Chat Logo on a white background stating question four of the twitter chat #blabchat https://www.bromfordlab.com/labblogcontent/2020/8/23/what-can-we-learn-from-the-way-communities-respond-to-a-crisis-like-covid monthly 0.5 2020-08-24 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1598214660522-XJ46FL3KP6L526UT11ML/%23blabchat+August+20+%28Q1%29.png Blog - What can we learn from the way communities respond to a crisis like COVID? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1598214708110-UKZFKI48UE7AW8EGM5F4/Q1+1.png Blog - What can we learn from the way communities respond to a crisis like COVID? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1598214725003-RJH5R95N03IV49I2IZ8A/Q1+2.png Blog - What can we learn from the way communities respond to a crisis like COVID? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1598214782834-QJP994RM3UNQD6IFYHNG/Q1+3.png Blog - What can we learn from the way communities respond to a crisis like COVID? 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Collaborating in Physically Distant Workplaces https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1585837204717-6N5F6ESNHW6724T19ZTQ/Q2_4.png Blog - Collaborating in Physically Distant Workplaces https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1585837220086-BW2XZTR2LTRK3NAMLPQX/%23blabchat+April+2020+Q3.png Blog - Collaborating in Physically Distant Workplaces https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1585837280263-66RC7JXUEV6FFBV69QWW/Q3_8.png Blog - Collaborating in Physically Distant Workplaces https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1585837332786-HXC98VO36PELGICQEOH8/Q3_7.png Blog - Collaborating in Physically Distant Workplaces https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1585837403255-AA4S1BC8EK9093F9H8D5/Q4_Extra.png Blog - Collaborating in Physically Distant Workplaces https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1585837447496-7637NIYTY3FWAPFZH0K1/Q3_2.png Blog - 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People & Places: Using Design to Shape Communities https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1560286714483-DNPVGFT6Y1T6I6J6WW2E/Q1+3.png Blog - People & Places: Using Design to Shape Communities https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1560286747733-16O89R9WW63SXXL4D6PZ/Q1+4.png Blog - People & Places: Using Design to Shape Communities https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1560286773099-TG7VMIE06YMT2Z7HSE5R/BlabChat+Questions+June+Q2.png Blog - People & Places: Using Design to Shape Communities https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1560286795933-QPYOMMK7E34PXHTVVJGV/Q2+1.png Blog - People & Places: Using Design to Shape Communities https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1560286819883-PZ3P126VEO1VKPP6SNDU/Q2+2.png Blog - People & Places: Using Design to Shape Communities https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1560286845696-MQ5AR9WWX8HEFUOG7RM4/Q2+3.png Blog - 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Swear Alison clocked me taking this picture…. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1555399344757-QSQ91B5D6S4K6PA3NJUR/Screenshot+2019-04-16+at+08.21.45.png Blog - Make A Stand! https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1554992798916-3GF84BHX7GBHNFO9NEED/Chris%2BGrose.jpg Blog - Make A Stand! Chris gave some great advice on how associations can build social value statements around domestic abuse into procurement processes! The full legal paper is only 4 pages long too! https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1554992615106-X4NUXYBSNM1INYU7U9LZ/Hestia+App.PNG Blog - Make A Stand! This is a great app available on App Store & Android - best of all, it’s completely free! https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1554992757606-W52WYPIQ7SCLPDW18MTA/Bonnie%2BNavarra.jpg Blog - Make A Stand! 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Sustaining A Human Centred Approach In A System Driven World - A #blabchat Round Up https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1539015737224-594WKRZ7V5LLKEAUDKYH/October+Quotes+3.jpg Blog - Sustaining A Human Centred Approach In A System Driven World - A #blabchat Round Up https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1539015703630-792G9EP1JEX1B69POKBP/October+Quotes+1.jpg Blog - Sustaining A Human Centred Approach In A System Driven World - A #blabchat Round Up https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1539015718815-VGG4CM48LNZT2V3AR38D/October+Quotes+2.jpg Blog - Sustaining A Human Centred Approach In A System Driven World - A #blabchat Round Up https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1539010279501-6729MYTDCM6NH1Q9FUTV/Blab+Chat+October+Q2+P1.jpg Blog - Sustaining A Human Centred Approach In A System Driven World - A #blabchat Round Up https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1539015556589-8656MIFL2LDLR3R91GKP/October+Quotes+4.jpg Blog - 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#WorkLifeWeek In The Bromford Lab Wherever, there is a connection, I can do my job. I often love nothing more than pitching up at a Starbucks, as you can get so much inspiration from just observing. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1538748068106-6G6B7FVLMSH5GX2WGOS4/ACS_0021.JPG Blog - Working 9 to 5 - #WorkLifeWeek In The Bromford Lab My home office. Purposefully designed to be light and airy, I love spending time here but it can get a bit lonely. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1538748151830-XG4EZNJPSZPL3DRGH6TD/ACS_0011.JPG Blog - Working 9 to 5 - #WorkLifeWeek In The Bromford Lab I’m also a member of a collaborative working space in Weston-super-Mare called The Stable. It’s perfect for when I’ve had a long stint of working remotely and need human contact or if I need to flex those creative muscles for a project. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1538747521808-5GCEGGYEB11PQFJ7GYK6/Michelle+Blog+Circle.png Blog - Working 9 to 5 - #WorkLifeWeek In The Bromford Lab https://www.bromfordlab.com/labblogcontent/2018/9/7/evidence-vs-gut-feeling-designing-for-social-change-a-blabchat-round-up monthly 0.5 2019-08-01 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1536349617833-5ZL3B808NKC528LPINXF/Twiter+Chat+September.jpg Blog - Evidence vs. Gut Feeling: Designing for Social Change. A #blabchat Round Up https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1536349804822-BC9IWNUXW2LZJ1GNYDP8/Blab+Chat+September+Q1.jpg Blog - Evidence vs. Gut Feeling: Designing for Social Change. 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A #blabchat Round Up https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1533322982306-O4LFSWEC8D7CA6X2NRNY/August+Quotes+13.jpg Blog - Staying Fresh - How can organisations maintain a steady stream of fresh ideas? A #blabchat Round Up https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1533323313012-A2N6ZT64XILBDCF03YKW/Blab+Chat+August+Q4.jpg Blog - Staying Fresh - How can organisations maintain a steady stream of fresh ideas? A #blabchat Round Up https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1533323353335-GCTDFRGXDAZE50TCA86L/TooBusy.jpg Blog - Staying Fresh - How can organisations maintain a steady stream of fresh ideas? A #blabchat Round Up https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1533323441463-VH84CUHP22PS2ZBEWGZY/August+Quotes+14.jpg Blog - Staying Fresh - How can organisations maintain a steady stream of fresh ideas? 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A #blabchat Round Up https://www.bromfordlab.com/labblogcontent/2018/7/17/runwithwolves monthly 0.5 2018-07-18 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1531868430152-AVSRVMZBU7RJYOWYVY26/SMALL+Purple+Spiti+Mountain+Bikes.jpg Blog - To Run With The Wolves It's not difficult to escape the trappings of the everyday when you're camping here, at 4200m in the Indian Himalayas https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1531870828043-6GSQ5MPRMN0UNJLZ3DD7/IMG_20180501_063124.jpg Blog - To Run With The Wolves How's this for headspace? Mt. Batur Volcano sunrise - apt reward for getting up at 4:30am! https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1531904568374-I2UN9ND8LY6QVALWS4PB/IMG_20171101_105334.jpg Blog - To Run With The Wolves - Yaks don't care about risk logs Himalayan Yaks don't worry about risk logs or change requests. 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Here you can see our customer persona's - some of the earlier work underpinning Bromford Squads. Now lets spend less time talking about them and more time talking to them! https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1428572289829-JLS5J0VPBUKXSCEQCWH7/image-asset.jpeg Blog - A Lesson in Customer Involvement Click through for an example of overly complicated testing - what we learned from our first Google Glass experiment. https://www.bromfordlab.com/labblogcontent/2015/4/9/playing-with-sugru monthly 0.5 2015-04-09 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1428571564150-211RRJXKM5JQC7J2YZMV/Lab+Makerspace.jpg Blog - Playing with Sugru The Lab MakerSpace: Could Sugru become an essential feature of all #ukhousing homes? https://www.bromfordlab.com/labblogcontent/2015/4/2/target-practice-how-to-measure-an-innovation-lab monthly 0.5 2015-04-07 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1427971777808-RQNDQPP0TZYTEQ0R8P0F/1280x1024.jpg Blog - Target Practice: How to measure an Innovation Lab https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1427975806800-JL33Z620LC0CDS3VUYCS/measures+3.jpg Blog - 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Innovation Unpacked with the Satori Lab https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1425993513662-6LTNKRUI2OCH9JHKSNB2/image-asset.jpeg Blog - Innovation Unpacked with the Satori Lab https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1425993595895-HLQHI05W5KV59UOFWNL6/image-asset.jpeg Blog - Innovation Unpacked with the Satori Lab Courtesy of Jo Carter https://www.bromfordlab.com/labblogcontent/home-challenge monthly 0.5 2015-02-24 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1424787294411-S8OEELWAVLFUL0WX93QR/image-asset.jpeg Blog - Innovation Lab Home Challenge https://www.bromfordlab.com/labblogcontent/2015/2/20/guest-blog-why-good-data-matters monthly 0.5 2015-02-20 https://www.bromfordlab.com/labblogcontent/office-of-the-future monthly 0.5 2015-02-15 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1423834311048-N43JALEK5R6XI5TH2235/image-asset.jpeg Blog - Swarm Test - Office of the future https://www.bromfordlab.com/labblogcontent/2015/2/3/the-future-of-drones-in-the-usa monthly 0.5 2015-02-24 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1422962664120-VIGI3G8OUMG4LNEBYOM5/image-asset.jpeg Blog - 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Here you can see our customer persona's - some of the earlier work underpinning Bromford Squads. Now lets spend less time talking about them and more time talking to them! https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1427972533428-4OGGR65FLYYN4DMR2REL/Google-Glass-33.jpg Lab Diary Archive Click through for an example of overly complicated testing - what we learned from our first Google Glass experiment. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1428411415170-Q2XVJVQCPHCX9H7W07OE/image-asset.jpeg Lab Diary Archive The Lab MakerSpace: Could Sugru become an essential feature of all #ukhousing homes? https://www.bromfordlab.com/lab-diary daily 0.75 2019-07-17 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1533824774284-MB89H76CSNXT26YB8T84/apple-device-black-and-white-business-295826.jpg Lab Diary https://www.bromfordlab.com/lab-diary/2019/6/27/inspiration-session-is-it-really-possible-to-end-homelessness monthly 0.5 2019-06-27 https://www.bromfordlab.com/lab-diary/2019/6/21/live-lunchtime-blabchat-is-it-really-possible-to-end-homelessness monthly 0.5 2019-06-21 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1561112412856-0TWPTUO218WVWGZB542Z/Homelessness+Blabchat.jpg Lab Diary - Live Lunchtime #BlabChat - Is it really possible to end homelessness? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1561113592661-L74VQ0LLFJVRXX4YC79F/Q1.png Lab Diary - Live Lunchtime #BlabChat - Is it really possible to end homelessness? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1561113605684-TLJBJ718E5PXV4FVU729/Q2.png Lab Diary - Live Lunchtime #BlabChat - Is it really possible to end homelessness? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1561113636281-2Q64FE4HI3WL1ERKGS5Y/Q3.png Lab Diary - Live Lunchtime #BlabChat - Is it really possible to end homelessness? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1561113651495-FIFJJPSOTJOP1AXV1KGZ/Q4.png Lab Diary - Live Lunchtime #BlabChat - Is it really possible to end homelessness? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1561114005971-91NZAE9XNG06U1LM85MS/LaunchBadge2.jpg Lab Diary - Live Lunchtime #BlabChat - Is it really possible to end homelessness? https://www.bromfordlab.com/lab-diary/2019/6/11/standing-out-from-the-crowd monthly 0.5 2019-06-11 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1560246081890-HCSUPDLLXH98IFL21V4R/Sales+Stand+Prototype.jpg Lab Diary - Stand'ing Out From The Crowd https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1560246137632-6TE5UXSPALSGFVK14V30/PHOTO-2019-05-24-14-07-09.jpg Lab Diary - Stand'ing Out From The Crowd https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1560246449776-HL8JBH5Q8LA64ENXWJ9V/Sales+Stand+Pictures+.jpg Lab Diary - Stand'ing Out From The Crowd https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1560246532847-MK2NT8O3N3DIURPTVTJ0/Sales+Show.jpg Lab Diary - Stand'ing Out From The Crowd https://www.bromfordlab.com/lab-diary/2019/6/3/june-blabchat-people-amp-places-using-design-to-shape-communities monthly 0.5 2019-06-03 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1559566616862-59FSSRC4Z6A0OMZKKY8Q/BlabChat+Questions+June+2019.png Lab Diary - June #BlabChat: People & Places - Using Design to Shape Communities https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1559566705171-60QF8I98HQ51POLHLXNG/BlabChat+Questions+June+Q1.png Lab Diary - June #BlabChat: People & Places - Using Design to Shape Communities https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1559566716645-AANRX9NT8RV7Z1RQQRJM/BlabChat+Questions+June+Q2.png Lab Diary - June #BlabChat: People & Places - Using Design to Shape Communities https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1559566727938-XIIEBXJDBPMIAVB6KSRV/BlabChat+Questions+June+Q3.png Lab Diary - June #BlabChat: People & Places - Using Design to Shape Communities https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1559566741843-7A82PROS9K4L3UU7SHDI/BlabChat+Questions+June+Q4.png Lab Diary - June #BlabChat: People & Places - Using Design to Shape Communities https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1559566796308-5O8TZA6SRBSPLOMULE39/blabchat_blastoff_smoke.gif Lab Diary - June #BlabChat: People & Places - Using Design to Shape Communities https://www.bromfordlab.com/lab-diary/2019/5/23/michelle-20 monthly 0.5 2019-06-05 https://www.bromfordlab.com/lab-diary/2019/5/16/if-you-have-a-problem-amp-no-one-else-can-helpthe-handy-person-can monthly 0.5 2019-05-17 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1558019832210-6SLKC0UEMZPA8K9BSI4F/No+Border.jpg Lab Diary - If You Have A Problem & No One Else Can Help.....The Handy Person Can https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1558019830471-0C4YYCTU4KBPQ3X7TIQ7/Border+In+Progress.jpg Lab Diary - If You Have A Problem & No One Else Can Help.....The Handy Person Can https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1558019848424-DE7ZUT73G8FB7GMHPK5C/Finished+Border.jpg Lab Diary - If You Have A Problem & No One Else Can Help.....The Handy Person Can https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1558020471534-UMD14A7FJXGXM4OI8WVF/IMG_2958.jpg Lab Diary - If You Have A Problem & No One Else Can Help.....The Handy Person Can The service will do any job, no matter how small - even fixing flamingo lights! https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1558020355346-G1F1TLL4Z4K0L9GD7Z7B/IMG_2960.jpg Lab Diary - If You Have A Problem & No One Else Can Help.....The Handy Person Can Customer innovation at it’s best - bird feeders made out of household objects! https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1558020278663-AOEWXFK0VN0IFK7O66KO/Rob+HV.jpg Lab Diary - If You Have A Problem & No One Else Can Help.....The Handy Person Can Rob (AKA Handy Person) in action! https://www.bromfordlab.com/lab-diary/2019/5/14/designing-the-lab-an-away-day-roundup monthly 0.5 2019-05-17 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1558005413252-FP3MVBS0VU4VFDMWS2VM/Designing+the+Lab+Away+Day.png Lab Diary - Designing The Lab: An Away-Day Roundup https://www.bromfordlab.com/lab-diary/2019/5/16/using-360-footage-immersive-virtual-reality-viewings monthly 0.5 2019-05-16 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1558022855165-VEFPLUXI9CRCQ7CEVHF2/IMG-20190516-WA0019.jpg Lab Diary - Using 360 Footage: Immersive Virtual Reality Viewings For sure, my new internal directory mugshot… https://www.bromfordlab.com/lab-diary/2019/5/13/virtual-viewings monthly 0.5 2019-05-14 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1557783646166-ZHVYU636CGHDERSCB2S6/Double+pic.jpg Lab Diary - Virtual Viewings https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1557783790442-7SW77VA1HZ9K3JEUDDI1/Double+pic+2.jpg Lab Diary - Virtual Viewings https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1557838549472-ZH2T9WBXS5IAWAQGL4CP/Powered+By.jpg Lab Diary - Virtual Viewings https://www.bromfordlab.com/lab-diary/2019/4/25/prototyping-our-new-customer-portal monthly 0.5 2019-05-01 https://www.bromfordlab.com/lab-diary/2019/4/12/social-prescribing-hour-reflections-from-a-guest-host monthly 0.5 2019-04-13 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1555106326055-ZP03HZ1T5DX3VWIPXCGJ/community-skills-pic-highres.png Lab Diary - Social Prescribing Hour: Reflections From a Guest Host Source: National Development Team for Inclusion (NDTi) https://www.bromfordlab.com/lab-diary/2019/4/9/why-do-ups-trucks-only-turn-right monthly 0.5 2019-04-09 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1554792034140-SA715RXAPWXOMLPJCK09/%5E7F58F52790C6B72F5EC612CA9ABC5574AF73F313E666F4F4C8%5Epimgpsh_fullsize_distr.png Lab Diary - Why Do UPS Trucks Only Turn Right? https://www.bromfordlab.com/lab-diary/2019/4/2/rebooting-our-trello-board monthly 0.5 2019-04-02 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1554236906923-O9QD60PS6CIZW5GJ8QOJ/Trello.png Lab Diary - Rebooting our Trello Board https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1554237003554-6OGYMWX00CV5C1XS4IZH/FocusAreas.png Lab Diary - Rebooting our Trello Board https://www.bromfordlab.com/lab-diary/2019/3/26/april-blabchat-starting-with-people-what-role-should-technology-play-in-innovation monthly 0.5 2019-03-27 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553633508717-S683PGLJFREAWEPL2ZT9/April+2019+BlabChat+Poster.png Lab Diary - April #blabchat : Starting with People - What role should technology play in innovation? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553633542231-QZP8TKHTB8HV9279639Q/April+2019+BlabChat+Posters+Q1.png Lab Diary - April #blabchat : Starting with People - What role should technology play in innovation? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553633584529-1MY8J9TUVLEC04RF3ZTN/April+2019+BlabChat+Posters+Q2.png Lab Diary - April #blabchat : Starting with People - What role should technology play in innovation? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553633601962-ZDBUSE6LL2E3KQAHFQPR/April+2019+BlabChat+Posters+Q3.png Lab Diary - April #blabchat : Starting with People - What role should technology play in innovation? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553633617282-835152M7K0BT69IHLIPO/April+2019+BlabChat+Posters+Q4.png Lab Diary - April #blabchat : Starting with People - What role should technology play in innovation? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553594359661-LGLC5683B6DF9LMSVG0N/Launch.jpg Lab Diary - April #blabchat : Starting with People - What role should technology play in innovation? https://www.bromfordlab.com/lab-diary/2019/3/22/rolling-with-the-big-boys-and-girls monthly 0.5 2019-03-22 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553279973769-UVKW2SG91RKOON5K9TAD/IMG_2623.JPG Lab Diary - Bromford 2019 - 2023 Sixways Stadium….home of the Worcester Warriors! https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553280089182-9Q28MZZBMO5Z6LT2NA5K/IMG_2626.jpg Lab Diary - Bromford 2019 - 2023 CEO Robert Nettleton opened the day with an inspirational presentation on our new strategy. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553280114333-9D30FUZVT14CSKGQ901K/IMG_2628.JPG Lab Diary - Bromford 2019 - 2023 Because everyone loves a Bromford themed playing card! Or are they…… https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553280165209-K90QC16QHWI6Y2D9Y9A6/IMG_2633.jpg Lab Diary - Bromford 2019 - 2023 Colleagues were also involved throughout the session in a number of breakout talks. Amanda Robbs hosted a great overview of our new colleague DNA! https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553280211468-NRIZY9KHV6JWP81515LI/IMG_2634.jpg Lab Diary - Bromford 2019 - 2023 Who doesn’t love a cheeky little #flatlay picture? https://www.bromfordlab.com/lab-diary/2019/3/20/dont-start-with-technology-start-with-people monthly 0.5 2019-03-28 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553125302913-1RAG4M0AXMPKJX6ZZPMQ/TechnicalDebt.png Lab Diary - Don’t start with technology start with people https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553126824056-XLV1RZ57A05AZA81FGJJ/DesignLed.png Lab Diary - Don’t start with technology start with people https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553125876756-EOSCFI95FOCWISN3DGO0/Peloton.png Lab Diary - Don’t start with technology start with people https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1553163329171-2BRT4EWOW8C6AJ4WZC5P/Location23.png Lab Diary - Don’t start with technology start with people https://www.bromfordlab.com/lab-diary/2019/3/14/home-maintenance-coach-starting-to-uncover-what-we-have-learned monthly 0.5 2019-03-15 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1552580314574-MKD1UQH4RXUD3E9YI9ZS/HMCQuote1.jpg Lab Diary - Home Maintenance Coach: Starting to Uncover What We Have Learned Quote from a customer interview - “I can build the theory, but my confidence is low until someone has done it with me”. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1552580558144-S9FC3WUEHC1SW0C4HJZJ/HMCQuote2.jpg Lab Diary - Home Maintenance Coach: Starting to Uncover What We Have Learned Quote from customer interview - “For me it was the motivation I needed. I knew Wayne would becoming back, so I needed to get it done”. https://www.bromfordlab.com/lab-diary/2019/3/6/powerapps-amp-paperless-support-in-bromford monthly 0.5 2019-03-06 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1551870732780-MU0JVY2T5ZB62RIZXJUD/IMG_1647.JPG Lab Diary - PowerApps & Paperless Support in Bromford https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1551870139540-FCZG2FQLAQH4SVGV1MKH/samuel-zeller-360588-unsplash.jpg Lab Diary - PowerApps & Paperless Support in Bromford https://www.bromfordlab.com/lab-diary/2019/2/27/designing-the-lab-1500-seconds-of-reflection monthly 0.5 2019-02-28 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1551297599009-66WDD0O64DC9HPP3KX8Y/WOL.gif Lab Diary - Designing The Lab: 1,500 Seconds of Reflection. 15 seconds well spent - Tom’s clarification of what #WOL is (and is not). https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1551297706199-RKIF5PH4STGG196JKTHT/5Principles.png Lab Diary - Designing The Lab: 1,500 Seconds of Reflection. Paul shared some thinking on the ‘five elements of working out loud’. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1551297822921-J4NQI7L9ZM5SZCD412K0/Design.png Lab Diary - Designing The Lab: 1,500 Seconds of Reflection. Paul’s set out one of the things #WOL has helped us to do. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1551353874901-YKVU0Z91GDSRANXVASGH/LighteningTalks.png Lab Diary - Designing The Lab: 1,500 Seconds of Reflection. Katie challenged us to do some of the things we’ve been talking about for ages https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1551354670727-LVQFX7MHPHL48ZOSBC6Q/BeMoreLab.png Lab Diary - Designing The Lab: 1,500 Seconds of Reflection. Michelle’s slide reminds us to trust in the [design] process. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1551297861967-29AO998UWZOEGV4GE74R/Tools.png Lab Diary - Designing The Lab: 1,500 Seconds of Reflection. Michelle set out a challenge - is it time to refresh our toolkit? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1551297897300-ZDHN1LPJ1QADHC47TFCC/FordQuote.png Lab Diary - Designing The Lab: 1,500 Seconds of Reflection. The cliche bell rang loud for 15 seconds whilst Simon explained why he thinks user needs trump user wants when it comes to design. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1551297939582-709B4A2U91JKNMKQ21WP/Proverb.png Lab Diary - Designing The Lab: 1,500 Seconds of Reflection. Simon raised the question of buy-in. What does it take for people to find value in what we offer? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1551297970384-UA4BJP6WRA9TPGH8FBNN/NewCoke.png Lab Diary - Designing The Lab: 1,500 Seconds of Reflection. Getting back to our roots - Paul challenged us to get out more and talk to our customers; ‘more doing and less talking’. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1551354824300-JEX698SN8RINT7OYG58X/DoodleMore.png Lab Diary - Designing The Lab: 1,500 Seconds of Reflection. Katie set us a challenge. Put the design back into our designs - Doodling helps us think, define, develop and communicate ideas. https://www.bromfordlab.com/lab-diary/2019/2/1/introducing-our-editorial-guidelines monthly 0.5 2019-02-28 https://www.bromfordlab.com/lab-diary/2019/1/30/february-blabchat-quick-amp-dirty-creating-a-culture-of-experimentation monthly 0.5 2019-02-05 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1549030214147-APOOL62SJ2T06FTJ3TL4/February+Twitter+Chat.jpg Lab Diary - February #blabchat : Quick & Dirty - Creating A Culture Of Experimentation https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1549034019764-5O2AXRQ22IDBU2KYXR9R/Quick+%26+Dirty+Experiments+GIF+Images+%282%29.jpg Lab Diary - February #blabchat : Quick & Dirty - Creating A Culture Of Experimentation https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1549034019665-6HUQZ1QUYK93CG19HJ9M/Quick+%26+Dirty+Experiments+GIF+Images+%281%29.jpg Lab Diary - February #blabchat : Quick & Dirty - Creating A Culture Of Experimentation https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1549034020421-66UW5WZGBK0CW58B08T3/Quick+%26+Dirty+Experiments+GIF+Images.jpg Lab Diary - February #blabchat : Quick & Dirty - Creating A Culture Of Experimentation https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1549030338945-L8UASCLYSYYMKYGEQ9EE/Blab+Chat+Feb+Q1.jpg Lab Diary - February #blabchat : Quick & Dirty - Creating A Culture Of Experimentation https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1549030362999-6U0DCA2M8GCJZ6UIO8KJ/Blab+Chat+Feb+Q2.jpg Lab Diary - February #blabchat : Quick & Dirty - Creating A Culture Of Experimentation https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1549030387379-TWRBN31RDSISNPWN9GYW/Blab+Chat+Feb+Q3.jpg Lab Diary - February #blabchat : Quick & Dirty - Creating A Culture Of Experimentation https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1549030412383-M4NOXQ5105JIJFOT8CJN/Blab+Chat+Q4.jpg Lab Diary - February #blabchat : Quick & Dirty - Creating A Culture Of Experimentation https://www.bromfordlab.com/lab-diary/2019/1/25/home-maintenance-coach-catching-up-on-progress-and-talking-to-customers monthly 0.5 2019-01-25 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1548423187569-5H4VUQMVH46VXYLYS7MG/Maintaining%2BHomes%2B%26%2BPlaces%2BInsights%2B%283%29.png Lab Diary - Home Maintenance Coach: Catching up on Progress Image: Insights uncovered during qualitative research undertaken to support the Starting well Engineer pilot evaluation. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1548423299719-QJGVQ7W4UWHHZ6MLB0LW/20190125_093415-02.jpg Lab Diary - Home Maintenance Coach: Catching up on Progress Image: Home Maintenance Journal with tap and pipe configuration provided to allow the customer to practice. https://www.bromfordlab.com/lab-diary/2019/1/18/theres-no-guarantees-in-innovation-get-used-to-it monthly 0.5 2019-01-18 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1547817129198-UE4B4WYXD50P2WLYMUC0/Untitled+presentation+%282%29+%281%29.jpg Lab Diary - There’s No Guarantees In Innovation: Get Used To It https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1547817189273-OCAMO1DE1LZFB52QF4TL/Untitled+presentation+%285%29.jpg Lab Diary - There’s No Guarantees In Innovation: Get Used To It https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1547817244586-KD7VLRYT5KGMX6KN6RJN/Untitled+presentation+%287%29.jpg Lab Diary - There’s No Guarantees In Innovation: Get Used To It https://www.bromfordlab.com/lab-diary/2018/12/24/happy-holidays-lab-in-review-2018 monthly 0.5 2018-12-24 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1545643341328-J30SK8HICCGSUUQZW93X/aaron-burden-470046-unsplash.jpg Lab Diary - Happy Holidays! Lab in Review 2018.... https://www.bromfordlab.com/lab-diary/2018/12/21/rover monthly 0.5 2018-12-21 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1545403804430-7MNQFQA5N59QN1NE90JA/Rover.jpg Lab Diary - R.O.V.E.R. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1545403852740-NW0T814RKJU8M8OS39EP/WhatsApp+Image+2018-12-19+at+14.47.19.jpeg Lab Diary - R.O.V.E.R. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1545403879500-WP3NY3GFLBELEYIL9XFG/image-asset.jpeg Lab Diary - R.O.V.E.R. https://www.bromfordlab.com/lab-diary/2018/12/6/getting-appy-microsoft-app-in-a-day monthly 0.5 2018-12-07 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1544178476894-J33VYA8FC8D92ALP0FQA/20181206_123553.jpg Lab Diary - I'm 'Appy' - Microsoft App In A Day https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1544178477291-ERZ77GFLHHKXD7RQNTQ2/20181206_123630.jpg Lab Diary - I'm 'Appy' - Microsoft App In A Day https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1544178479525-EIERO8E84SRYOEXSKGFN/20181206_123719.jpg Lab Diary - I'm 'Appy' - Microsoft App In A Day https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1544178554351-XNERNATSJIG22QDFJ5N3/20181206_123604.jpg Lab Diary - I'm 'Appy' - Microsoft App In A Day https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1544178557842-C38P7M4JQ80IKKEEDV1X/IMG_1647.JPG Lab Diary - I'm 'Appy' - Microsoft App In A Day https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1544178554780-UN5GQEKWL4AFL33Y27OA/20181206_123619.jpg Lab Diary - I'm 'Appy' - Microsoft App In A Day https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1544179291263-10UUHVQMSZO0R7DOHP2B/20181206_123634.jpg Lab Diary - I'm 'Appy' - Microsoft App In A Day https://www.bromfordlab.com/lab-diary/2018/12/3/league-tables-vs-tripadvisor monthly 0.5 2018-12-03 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1543848917545-9YR4NOR6JT0BKHRXI2OP/HousingAdvisorAppearinPoster.png Lab Diary - League Tables vs. TripAdvisor https://www.bromfordlab.com/lab-diary/2018/11/23/how-can-we-build-trust-between-landlords-and-tenants-the-december-blabchat-and-open-lab-workshop monthly 0.5 2018-11-23 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1542964652010-M64OQRU29OAC7FMYO8N9/Screenshot+2018-11-23+at+09.16.53.png Lab Diary - How Can We Build Trust Between Landlords and Tenants? Announcing the December #BlabChat (and open Lab workshop) https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1542966187686-4DJ97XAKDO8ZBNDRPCT9/November+Twitter+Chat+LUNCH+TIME.jpg Lab Diary - How Can We Build Trust Between Landlords and Tenants? Announcing the December #BlabChat (and open Lab workshop) https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1542965679447-WA6XO5WYI8SSAFMV2N3P/Blab+Chat+November+Lunch+Time+Q1.jpg Lab Diary - How Can We Build Trust Between Landlords and Tenants? Announcing the December #BlabChat (and open Lab workshop) https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1542965705010-0HZLF6LF377GX14ZKHHM/Blab+Chat+November+Lunch+Time+Q2.jpg Lab Diary - How Can We Build Trust Between Landlords and Tenants? Announcing the December #BlabChat (and open Lab workshop) https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1542965736030-W0SSLJ4BOV8XTDOMBM0E/Blab+Chat+November+Lunch+Time+Q3+.jpg Lab Diary - How Can We Build Trust Between Landlords and Tenants? Announcing the December #BlabChat (and open Lab workshop) https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1542965763837-W6I28KCH8XZMK3CFLMHI/Blab+Chat+November+Lunch+Time+Q4+.jpg Lab Diary - How Can We Build Trust Between Landlords and Tenants? Announcing the December #BlabChat (and open Lab workshop) https://www.bromfordlab.com/lab-diary/2018/10/24/november-blabchat-social-prescribing-amp-asset-based-coaching monthly 0.5 2018-10-30 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1540409543250-42EZRWO737B438WTE1VJ/November+Twitter+Chat.jpg Lab Diary - November #blabchat : Social Prescribing & Asset Based Coaching https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1540894386780-C71J5Y9RC6Y6BAYQ3B9N/Blab+Chat+November+Q1.jpg Lab Diary - November #blabchat : Social Prescribing & Asset Based Coaching https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1540894415115-7DOMBOVX5FX0ACTEE2TE/Blab+Chat+November+Q2.jpg Lab Diary - November #blabchat : Social Prescribing & Asset Based Coaching https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1540894448542-3D1DPX47TFOCE9AG0S21/Blab+Chat+November+Q3.jpg Lab Diary - November #blabchat : Social Prescribing & Asset Based Coaching https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1540894478062-PAW78IHAR4VDL2BAS7ZZ/Blab+Chat+November+Q4.jpg Lab Diary - November #blabchat : Social Prescribing & Asset Based Coaching https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1540408555559-57HBLCH9K1BULP584S6T/blabchat_blastoff_smoke.gif Lab Diary - November #blabchat : Social Prescribing & Asset Based Coaching https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1540466949832-A7Y87OCE1ZF42GL3EVT0/unnamed.png Lab Diary - November #blabchat : Social Prescribing & Asset Based Coaching https://www.bromfordlab.com/lab-diary/2018/9/27/october-blabchat-man-vs-machine-how-can-you-sustain-a-human-centred-approach-in-a-system-driven-world monthly 0.5 2018-09-27 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1538068996979-WL7DPJV5PHYWN6XY6MJF/October+Twitter+Chat.jpg Lab Diary - October #blabchat : Man vs. Machine - How Can You Sustain A 'Human-Centred' Approach In A System Driven World? 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https://www.bromfordlab.com/lab-diary/2018/7/17/tech-severn-2018-people-powered-technology monthly 0.5 2018-07-18 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1531863130854-YHFOPGUWSPUG1G4TIU97/20180717_110242-01.jpeg Lab Diary - TECH Severn 2018: People Powered Technology https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1531860649593-QR8UQNK7LRE17Q0DHPS6/20180717_154120-01.jpeg Lab Diary - TECH Severn 2018: People Powered Technology https://www.bromfordlab.com/lab-diary/2018/7/4/working-with-elemental-to-understand-the-impact-of-making-local-connections monthly 0.5 2018-07-06 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1530705921723-11WX6KXOHJ1GUNGZ9OU0/20180703_133442-01.jpg Lab Diary - Working with Elemental to Understand the Impact of Making Local Connections https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1530705976147-YLVX83COXLYB0CDG9G5B/20180703_133518-01.jpg Lab Diary - Working with Elemental to Understand the Impact of Making Local Connections https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1530706029405-PDJQ8XDR3LE2SCQ3U34L/20180703_133459-01.jpg Lab Diary - Working with Elemental to Understand the Impact of Making Local Connections https://www.bromfordlab.com/lab-diary/2018/6/28/july-blabchat-disrupt-or-be-disrupted-can-legacy-organisations-adapt-to-serve-a-more-connected-customer monthly 0.5 2018-06-29 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1530193579225-NVOIIQIDWNPJ5Y3RBHDT/Twiter+Chat+July.jpg Lab Diary - July #BlabChat : Disrupt or be disrupted - Can traditional organisations adapt to serve a more connected customer? 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https://www.bromfordlab.com/lab-diary/2018/3/14/designing-for-tomorrow-a-discovery-session-round-up monthly 0.5 2018-04-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1521034165868-OM3KYTIOIM6D1C0N4ZFI/BreakOneTwoThree.png Lab Diary - Designing For Tomorrow: A Discovery Session Round-up https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1522749933953-2ZAIWEUV380ZXVCSI1PT/Design+Fiction+-+Designing+For+Tomorrow.png Lab Diary - Designing For Tomorrow: A Discovery Session Round-up Helping colleagues to visualise possible futures: Bromford Lab Design Fiction Posters https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1522749691934-ONEJOP0S23NQ1AVLQLKQ/DiscoveryTools.jpg Lab Diary - Designing For Tomorrow: A Discovery Session Round-up Bromford Lab Visualisation Tools https://www.bromfordlab.com/lab-diary/2018/3/23/how-might-we-find-a-better-balance-between-planned-and-unplanned-repairs monthly 0.5 2018-04-03 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1521800988518-04MRGRILHH7MU3K7JRL0/BreakOneTwoThree.png Lab Diary - How might we find a better balance between planned and unplanned repairs? 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How might we ensure that our housing meets the demands of our customers? https://www.bromfordlab.com/lab-diary/2018/2/28/march-blabchat-why-when-how-should-we-involve-customers monthly 0.5 2018-02-28 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519838135423-91ZXV44PQLXUKGVUFHBK/Twiter+Chat+March+%28002%29.jpg Lab Diary - March #blabchat - Why, When & How Should We Involve Customers? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519838401599-0QZUZHGEY6EBDTKBBIUO/March+Blab+Chat+Q1.jpg Lab Diary - March #blabchat - Why, When & How Should We Involve Customers? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519838419476-UGXGRAB52VLEQR7P5TL8/March+Blab+Chat+Q2.jpg Lab Diary - March #blabchat - Why, When & How Should We Involve Customers? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519838433465-6XYXKO0FAXI92JVGLB48/March+Blab+Chat+Q3.jpg Lab Diary - March #blabchat - Why, When & How Should We Involve Customers? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519838448994-ERR46JSDQ2692730TPS9/March+Blab+Chat+Q4.jpg Lab Diary - 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How might we ensure that items get to customers in the most efficient way? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519812955408-GRR0GJOW0AIAI4KPA6HI/Visualising+-+How+might+we+ensure+that+items+get+to+customers+in+the+most+efficient+way.png Lab Diary - How might we ensure that items get to customers in the most efficient way? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519810236423-DEQZ785IYIHIGNZP43TS/Fundimentals+-+How+might+we+ensure+that+items+get+to+customers+in+the+most+efficient+way.png Lab Diary - How might we ensure that items get to customers in the most efficient way? https://www.bromfordlab.com/lab-diary/2018/2/19/how-might-we-support-customers-to-self-serve-using-digital-touchpoints monthly 0.5 2018-02-21 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519052873921-YWMTV5L5V708NSWQ7159/BreakOneTwoThree.png Lab Diary - How might we support customers to self serve using digital touchpoints? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519052956136-EMB9PV1HYKWSYTW99NKB/Discovery+Session+-+How+might+we+support+customers+to+self+serve+using+digital+touchpoints.png Lab Diary - How might we support customers to self serve using digital touchpoints? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519053131337-2E7VYPLLX70845NQPNTD/Fundimentals+-+How+might+we+support+customers+to+self+serve+using+digital+touchpoints.png Lab Diary - How might we support customers to self serve using digital touchpoints? https://www.bromfordlab.com/lab-diary/2018/2/19/how-might-we-support-customers-to-play-their-part-in-looking-after-their-home monthly 0.5 2018-02-20 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519052003931-AYQ8ZFTQPTO64KK07M2N/BreakOneTwoThree.png Lab Diary - How might we support customers to play their part in looking after their home? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519051983052-B2YR7XZ6GYNY2KBQKZH4/Discovery+Session+-+How+might+we+support+customers+to+play+their+part+in+looking+after+their+home.png Lab Diary - How might we support customers to play their part in looking after their home? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519061827459-RXXDPXZ814N3ZFNOL6V2/Visualising+-+How+might+we+support+customers+to+play+their+part+in+looking+after+their+home.png Lab Diary - How might we support customers to play their part in looking after their home? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519052188349-0F9F563F7ZX0VLZIHAE0/Fundimentals+-+How+might+we+support+customers+to+play+their+part+in+looking+after+their+home.png Lab Diary - How might we support customers to play their part in looking after their home? https://www.bromfordlab.com/lab-diary/2018/2/19/how-might-we-prepare-customers-for-cashless-transactions-and-encourage-a-healthy-financial-life monthly 0.5 2018-02-21 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519034607771-DS7EZDV1RZXZQ52CST5E/BreakOneTwoThree.png Lab Diary - How might we prepare customers for cashless transactions and encourage a healthy financial life? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519034776322-HZOUTT9PUGCL7KI89BCD/Discovery+Session+-+How+might+we+prepare+customers+for+cashless+transactions+and+encourage+a+healthy+financial+life.png Lab Diary - How might we prepare customers for cashless transactions and encourage a healthy financial life? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519035179914-P51HKMGRSEM9DY5PRDX0/Visualising+-+How+might+we+prepare+customers+for+cashless+transactions+and+encourage+a+healthy+financial+life.png Lab Diary - How might we prepare customers for cashless transactions and encourage a healthy financial life? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1519035234231-KHBKRTWMD3UG3XFD26SK/Fundimentals+-+How+might+we+prepare+customers+for+cashless+transactions+and+encourage+a+healthy+financial+life.png Lab Diary - How might we prepare customers for cashless transactions and encourage a healthy financial life? https://www.bromfordlab.com/lab-diary/2018/2/15/discovery-sessions-how-might-we-ensure-that-we-offer-customers-the-right-housing-option-for-them monthly 0.5 2018-02-16 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518703922470-DYY0K77ETJW30B0BL82E/BreakOneTwoThree.png Lab Diary - How might we ensure that we offer customers the right housing option for them? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518703965225-UJUFNZDVP9A4UMAW6ZKF/Discovery+Session+-+How+might+we+ensure+that+we+offer+customers+the+right+housing+option+for+them+%281%29.png Lab Diary - How might we ensure that we offer customers the right housing option for them? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518703367876-8E80RP5PPFS0HD44XELK/Discovery+Session+-+How+might+we+ensure+that+we+offer+customers+the+right+housing+option+for+them.png Lab Diary - How might we ensure that we offer customers the right housing option for them? https://www.bromfordlab.com/lab-diary/2018/2/14/discovery-sessions-the-next-steps monthly 0.5 2018-04-08 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518598958996-S34M4PXCCGX7VCFMSO3B/Discovery+Session+-+How+might+we+ensure+that+we+offer+customers+the+right+housing+option+for+them.jpg Lab Diary - Discovery Sessions: The Next Steps https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518598959484-C8ZY5V65Q0GC8R2SL9FR/Discovery+Session+-+How+might+we+prepare+customers+for+cashless+transactions+and+encourage+a+healthy+financial+life.jpg Lab Diary - Discovery Sessions: The Next Steps https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518598959621-B1ITQPJSNUBXWNK1HCMS/Discovery+Session+-+How+might+we+support+customers+to+play+their+part+in+looking+after+their+home.jpg Lab Diary - Discovery Sessions: The Next Steps https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518598959927-4VQPOIU319J70UZLRFWO/Discovery+Session+-+How+might+we+support+customers+to+self+serve+using+digital+touchpoints.jpg Lab Diary - Discovery Sessions: The Next Steps https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518657836849-G1XT8TC8YCNTT7EH0AGI/Diamonds_Div_Con.png Lab Diary - Discovery Sessions: The Next Steps https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518657944510-0GR7AZOZIX5A3Z2B4B3A/Twiter%2BChat%2BMarch%2B%28002%29.jpg Lab Diary - 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Re-imagining Services & The Work Place : The Halton Housing Story https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518079841784-EL0A70LBHI0YYUCIEAHX/Halton+8.jpg Lab Diary - Re-imagining Services & The Work Place : The Halton Housing Story https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518079876071-B4L5LN8SMNJZPLBDS232/Halton+7.jpg Lab Diary - Re-imagining Services & The Work Place : The Halton Housing Story https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518080011584-OM5KEBCULAUBUCI3UY5M/Halton+18.jpg Lab Diary - Re-imagining Services & The Work Place : The Halton Housing Story https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518080012462-5A644T8LME56FNBE243I/Halton+19.jpg Lab Diary - Re-imagining Services & The Work Place : The Halton Housing Story https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518080040739-LP4RRHWRJIAWMY6ATVMH/Halton+21.jpg Lab Diary - Re-imagining Services & The Work Place : The Halton Housing Story https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1518080034500-YHWR50O9BT8C1G510S4J/Halton+22.jpg Lab Diary - 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#MartiniWorkingMichelle https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1505212665477-3E93AZSN1UEN70VS1ZGB/july-29th-2016-is-national-4pmfinish-day.jpg Lab Diary - #MartiniWorkingMichelle https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1505212958787-VZIDEDY1TSCP0Y9GPN5P/File+08-09-2017%2C+13+23+57.jpeg Lab Diary - #MartiniWorkingMichelle https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1505212957383-MN51G3FFFQ3DGGQ5AZAE/File+08-09-2017%2C+13+25+11.jpeg Lab Diary - #MartiniWorkingMichelle https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1505212967741-SHNSZA18PYVN75ML0TXF/File+08-09-2017%2C+13+25+27.jpeg Lab Diary - #MartiniWorkingMichelle https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1505213088220-C7EYBWLZOO3EZFHVS4LU/File+08-09-2017%2C+13+11+48.jpeg Lab Diary - #MartiniWorkingMichelle https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1505215046115-WWK0C6LOTSS98C3AGFN2/File+12-09-2017%2C+12+16+18.jpeg Lab Diary - 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#MartiniWorkingMichelle https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1505216550105-3BB9UH6W1TBELAZQR6RJ/File+08-09-2017%2C+13+13+46.jpeg Lab Diary - #MartiniWorkingMichelle https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1505216569080-OA0LHPCXEC2E81ZQPIE7/File+08-09-2017%2C+13+19+48.jpeg Lab Diary - #MartiniWorkingMichelle https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1505216566990-1K1XBISNDNWMDUAVVKNI/File+08-09-2017%2C+13+18+35.jpeg Lab Diary - #MartiniWorkingMichelle https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1505216547042-0J24TE81HRL7WV0AE52G/File+08-09-2017%2C+13+18+15.jpeg Lab Diary - #MartiniWorkingMichelle https://www.bromfordlab.com/lab-diary/2017/9/8/lab-planning-what-we-were-working-on-8 monthly 0.5 2017-09-12 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504873553422-57KCWUUT4IERZF0U6J7N/Coke.jpg Lab Diary - Lab Planning: What We (Were) Working On #8 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504873501917-VR3ASHWXEV07YBJIONXO/JamCamp.png Lab Diary - Lab Planning: What We (Were) Working On #8 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504873465585-SWRXK468E5F26GC6XWA0/Tinkering+montage_James_Beck_AtBristol.jpg Lab Diary - Lab Planning: What We (Were) Working On #8 https://www.bromfordlab.com/lab-diary/2017/9/5/inspiration-session-creative-communication-ways-to-engage-an-audience monthly 0.5 2017-09-12 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504688436613-8KWAW9S7FI07284M56PR/InspirationThumbs.png Lab Diary - Inspiration Session - Creative Communication (Ways to engage an audience) https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504649021745-NOK7WEA7DU6CHDDFRDA7/InspirationGuage.png Lab Diary - Inspiration Session - Creative Communication (Ways to engage an audience) https://www.bromfordlab.com/lab-diary/2017/9/5/sharing-learning-well-told-story monthly 0.5 2017-09-12 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504633187938-TRSQY7838UTSWX4H1ZRT/8190273532_17707f9fc0_k-e1445874920625.jpg Lab Diary - Sharing Learning - Shujaaz a Well Told Story https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504633362743-ZG328D585S3VETBYWKM8/Gerty-Blog-Artwork.jpg Lab Diary - Sharing Learning - Shujaaz a Well Told Story https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504633388139-32KSUKLD3FH5GLY5Y865/151218-Holidei-Poa-e1450616361208-tender.jpg Lab Diary - Sharing Learning - Shujaaz a Well Told Story https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504633423701-FUH2EWRR4P70YB7GKEXF/CABI-FINAL-Bean-Poster-Web-Image1.jpg Lab Diary - Sharing Learning - Shujaaz a Well Told Story https://www.bromfordlab.com/lab-diary/2017/8/31/smarter-better-faster-stronger-1 monthly 0.5 2017-09-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504183909809-XK0XXPZGEATSEIMXQ0XG/daft+punk+lego.jpg Lab Diary - Smarter, Better, Faster, Stronger https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504183933061-E0WEQT04LYIDSPTADUIB/kanye+west+again.jpg Lab Diary - Smarter, Better, Faster, Stronger https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504184001187-RKI9GK9LPDIR33927KMH/resilient.jpg Lab Diary - Smarter, Better, Faster, Stronger https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504184174650-AZKQH2LE2RI1GMZOHN5D/meet+cleo.png Lab Diary - Smarter, Better, Faster, Stronger https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504184267087-B31OAFSD8ZS1RRDXTXYG/alexa.jpg Lab Diary - Smarter, Better, Faster, Stronger https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504184328078-7VK7YC3E5JP9J7NSCDHZ/Google+Home.JPG Lab Diary - Smarter, Better, Faster, Stronger https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504184328205-F2G8A8XUVO9X1O248BYP/Google+Home+Box.JPG Lab Diary - Smarter, Better, Faster, Stronger https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1504184371193-X7G8XUEBWZQH82O7ZXRO/spongebobs-house.jpg Lab Diary - 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Martini Working https://www.bromfordlab.com/lab-diary/2017/8/23/checking-in-with-alexa monthly 0.5 2017-09-12 https://www.bromfordlab.com/lab-diary/2017/8/22/icustomer-using-digital-channels-to-influence-customer-behaviours monthly 0.5 2017-08-23 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1503405911574-C35CMDVPHO6CR910ICG5/HeyLandlord+Header.png Lab Diary - iCustomer - Using Digital Channels To Influence Behaviour https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1503405920948-4ZRIXUP7H8OR4DHCGCQC/HeyLandlord+Team.png Lab Diary - iCustomer - Using Digital Channels To Influence Behaviour https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1503405901641-C3PSDWQROJ6MK7FPZ0WU/Hey+Landlord+Apps.png Lab Diary - iCustomer - Using Digital Channels To Influence Behaviour https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1503405973876-82023L473V7WF0F3KLA2/Hey+Landlord.JPG Lab Diary - iCustomer - Using Digital Channels To Influence Behaviour https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1503406372892-IRNN52FLEHCKMFB2AFTH/Hey+Landlord+Items.png Lab Diary - iCustomer - Using Digital Channels To Influence Behaviour https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1503406646172-1NE8BFYOH0G13418QDCA/Digital+Channels+Infographic-.png Lab Diary - iCustomer - Using Digital Channels To Influence Behaviour https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1503406986721-P9TPRIW4WT1I28BYDPUT/digital+customers.jpg Lab Diary - iCustomer - Using Digital Channels To Influence Behaviour https://www.bromfordlab.com/lab-diary/2017/8/22/lab-planning-what-we-are-working-on-6 monthly 0.5 2017-08-22 https://www.bromfordlab.com/lab-diary/2017/8/18/rebooting-our-trello-board monthly 0.5 2017-08-18 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1503047485314-SHOGVX9LL2T6SAEJWLRC/Screen+Shot+2017-08-18+at+10.09.54.png Lab Diary - Rebooting Our Trello Board https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1503047518299-Z4L9OBUFNOK8BI2V9GHD/Screen+Shot+2017-08-18+at+10.10.03.png Lab Diary - Rebooting Our Trello Board https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1503047560819-TVIFUG0OQY5PQ58URZ5J/Screen+Shot+2017-08-18+at+10.10.30.png Lab Diary - Rebooting Our Trello Board https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1503047584394-JVIW42ROTARYUS9PEEZ9/Screen+Shot+2017-08-18+at+10.10.40.png Lab Diary - Rebooting Our Trello Board https://www.bromfordlab.com/lab-diary/2017/8/15/lab-planning-what-we-are-working-on-5 monthly 0.5 2017-08-15 https://www.bromfordlab.com/lab-diary/2017/8/10/hi-my-names-michelle monthly 0.5 2017-08-10 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1502376525459-B3JR8SX8SGVZ8ILL4PYY/image-asset.jpeg Lab Diary - Hi, My Name's Michelle... https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1502378549141-LEHY8IGH0WUPU8SZEAUZ/File+10-08-2017%2C+16+19+54.png Lab Diary - Hi, My Name's Michelle... https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1502379121351-OGY098O8V5QZZYBR8PPV/image-asset.jpeg Lab Diary - 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Don't ask, but if you more tips on encouraging team creativity follow @bromfordlab https://www.bromfordlab.com/lab-diary/2017/2/16/hurdle-jumping-whats-next-with-alexa monthly 0.5 2017-02-21 https://www.bromfordlab.com/lab-diary/2017/1/31/futurehomes monthly 0.5 2017-02-01 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1485941785867-3UDX4MA8WSD6D5XXTNHM/image-asset.jpeg Lab Diary - All the Benefits - Half the Cost: Our BCU Collaboration Challenge Alex talking about Independent Living, a key selling point for existing MyPlace apartments. https://www.bromfordlab.com/lab-diary/2017/1/25/testing-alexa-update monthly 0.5 2017-01-26 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1485423294414-5AI27CD20HLGQNG4TSTD/image-asset.jpeg Lab Diary - Testing Alexa - Update Positioned pride of place in the centre of the communal area https://www.bromfordlab.com/lab-diary/2017/1/11/quick-hitter-test-what-can-amazon-echo-do monthly 0.5 2017-01-11 https://www.bromfordlab.com/lab-diary/2017/1/5/keep-it-simple-stupid-the-labs-new-look monthly 0.5 2017-01-09 https://www.bromfordlab.com/lab-diary/2016/12/19/collecting-feedback-differently-the-results monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1482161751471-2RKZN1ZETJEH5XWUC5H1/mailbox.jpg Lab Diary - Collecting Feedback Differently - The Results https://www.bromfordlab.com/lab-diary/2016/12/16/road-trip-to-alderhay-innovation-lab monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1481965747096-N04CJPO6DVD0M4I0EA0V/image-asset.jpeg Lab Diary - Road Trip to Alder Hey Innovation Hub https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1481965855241-5CZ6YVZVKWPP0DPOHX71/image-asset.jpeg Lab Diary - Road Trip to Alder Hey Innovation Hub https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1481965811847-UMA38Q59UPBKYQSTLVFT/image-asset.jpeg Lab Diary - Road Trip to Alder Hey Innovation Hub https://www.bromfordlab.com/lab-diary/2016/12/13/affordable-warmth-in-progress monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1481639648476-MAR1AR3MGW2SH5BBY1AM/image-asset.jpeg Lab Diary - Tracking Progress on Affordable Warmth https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1481640161714-HJ3TEBEFLRWQT2FE8N4G/image-asset.png Lab Diary - Tracking Progress on Affordable Warmth https://www.bromfordlab.com/lab-diary/2016/12/12/quick-hitters monthly 0.5 2017-01-03 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1481542784557-R2N346CSQ5UST51WN537/image-asset.jpeg Lab Diary - Quick Hitter Concepts https://www.bromfordlab.com/lab-diary/2016/12/8/test-within-a-test monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1481231733733-08AI7J1VPSIOMD3I05JK/Inception.jpg Lab Diary - Test within a Test - Collecting feedback differently The title sounds a bit 'Inception' but its never that complicated with us. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1481278406744-CXCMSOXUME280IH3ZIYM/qr+code.jpg Lab Diary - Test within a Test - Collecting feedback differently https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1481278482731-OC1ZN32IUQADBVPMXR47/qrtest.JPG Lab Diary - Test within a Test - Collecting feedback differently https://www.bromfordlab.com/lab-diary/2016/12/1/death-by-meetings monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1480594710336-XAY5BGIE7LVKT0F2XNAA/smart+meeting.jpg Lab Diary - 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The Future of Supported Schemes https://www.bromfordlab.com/lab-diary/2016/11/11/park-home-or-concept-bungalow monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1478868927103-8W591YALSCK6JN48Z4VB/wrekin+3.JPG Lab Diary - Plug and Play: Wrekin Housing Trust's Concept Bungalow https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1478868984107-ZD68U4L3WM87W3HLO9LV/wrekin+2.JPG Lab Diary - Plug and Play: Wrekin Housing Trust's Concept Bungalow https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1478880217849-QOL88LKF2ZCUE1Z0AISM/wrekin+5.jpg Lab Diary - Plug and Play: Wrekin Housing Trust's Concept Bungalow https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1478880262571-53GNFV4U7RMXL3641664/wrekin+6.jpg Lab Diary - Plug and Play: Wrekin Housing Trust's Concept Bungalow https://www.bromfordlab.com/lab-diary/2016/11/7/dampandcondensation monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1478525099794-UIRXK6W59PKY6ECYMMEE/image-asset.jpeg Lab Diary - Ease, Pace and Resolution: Re-thinking our Damp & Condensation service https://www.bromfordlab.com/lab-diary/2016/11/4/seeing-the-wood-for-the-trees-a-fresh-angle-on-myplace monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1478257536712-K49SBD98103L0Q5RGZLU/image-asset.jpeg Lab Diary - Seeing the wood for the trees: A fresh angle on housing. https://www.bromfordlab.com/lab-diary/2016/11/1/the-labs-future monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1478012006592-R9XK53ATGF430UUNIF3R/pumkins.jpg Lab Diary - The Lab This Winter https://www.bromfordlab.com/lab-diary/2016/11/1/wicked-problem-future-homes-trello monthly 0.5 2017-01-04 https://www.bromfordlab.com/lab-diary/2016/10/14/delete-vicky-from-innovation-insert-vicky-into-localities- monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1476440974052-IRXXZTWXJN5TCCSSCRFK/image-asset.png Lab Diary - DELETE "Vicky" FROM "Innovation", INSERT "Vicky" INTO "Localities" https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1476441255840-ARYWW6IPWURPPSBPF04W/image-asset.png Lab Diary - DELETE "Vicky" FROM "Innovation", INSERT "Vicky" INTO "Localities" https://www.bromfordlab.com/lab-diary/2016/9/20/swerelease monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1474375922346-3BSWM1ZLBG6EAFF6CXL2/image-asset.jpeg Lab Diary - Released: Our Starting Well Engineer Concept https://www.bromfordlab.com/lab-diary/2016/8/18/wrapping-up-concepts-and-mainstreaming-innovation monthly 0.5 2016-08-18 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1471534543404-7BNMMID4OQR762UVEO3W/image-asset.jpeg Lab Diary - Wrapping up Concepts and Mainstreaming Innovation https://www.bromfordlab.com/lab-diary/2016/8/9/how-can-we-create-an-increasing-supply-of-the-right-homes monthly 0.5 2016-08-09 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1470755005293-A26VU4KYDUVGS65ERQ2S/Lego_Color_Bricks.jpg Lab Diary - How Can We Create An Increasing Supply of the Right Homes? https://www.bromfordlab.com/lab-diary/2016/8/4/loneliness-shared-lives-and-coliving monthly 0.5 2016-08-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1470322412948-OXW5INOFS2TPCL0C5PCU/image-asset.jpeg Lab Diary - Loneliness: Shared Lives and CoLiving Picture Credit: Boudewijn Bollmann https://www.bromfordlab.com/lab-diary/2016/8/3/loneliness-how-can-digital-support-community-connections monthly 0.5 2016-08-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1470218165363-GVPLJPTAIIKYWSEAZO9Z/image-asset.jpeg Lab Diary - Loneliness: How Can Digital Tools Support Community Connections? The obligatory Pokemon Go reference... https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1470221245631-3I7OFX6EOAVE0DFRNBMH/image-asset.png Lab Diary - Loneliness: How Can Digital Tools Support Community Connections? https://www.bromfordlab.com/lab-diary/2016/7/22/loneliness-creating-bump-spaces-where-magic-happens monthly 0.5 2016-07-22 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1469197050055-LIC4XIOIQPI5HZ233L3N/bench-people-smartphone-sun.jpg Lab Diary - Loneliness: Creating Spaces For Accidental Encounters https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1469197833512-A6CJKEFSO2MD2Y0O33AK/pablo+%2893%29.png Lab Diary - Loneliness: Creating Spaces For Accidental Encounters https://www.bromfordlab.com/lab-diary/2016/7/21/loneliness-looking-for-strengths-not-deficits monthly 0.5 2016-07-22 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1469108296557-0HN0K8ARSVO6VKM8US3H/image-asset.jpeg Lab Diary - Loneliness: Looking for Strengths not Deficits https://www.bromfordlab.com/lab-diary/2016/7/20/what-next-for-our-loneliness-tests monthly 0.5 2016-07-20 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1469029863011-NKX38AAFZROQA5G0N31P/image-asset.jpeg Lab Diary - What Next For Our Loneliness Tests? https://www.bromfordlab.com/lab-diary/2016/7/6/learning-from-customers-through-tech-trials monthly 0.5 2016-07-07 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1467806242127-LKOG4HVMRONDFIWHYDPE/image-asset.jpeg Lab Diary - Learning From Customers Through Tech Tests https://www.bromfordlab.com/lab-diary/2016/6/28/can-we-design-the-perfect-work-day monthly 0.5 2016-06-28 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1467115546918-RX8ANKW7QHPPFOCIB7GF/image-asset.jpeg Lab Diary - Can We Design The Perfect Work Day? https://www.bromfordlab.com/lab-diary/switcheebegins monthly 0.5 2016-06-23 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1466705899796-JDPT3GW8YV0YN0PEPOQR/image-asset.png Lab Diary - Switching to Switchee https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1466705960622-DA3BWFZ4VTKK66VVVQBC/image-asset.png Lab Diary - Switching to Switchee https://www.bromfordlab.com/lab-diary/2016/6/22/avoiding-failure-to-scale monthly 0.5 2016-06-22 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1466602592495-N7WYTRLZII4MMHBHUWPN/image-asset.png Lab Diary - Avoiding Failure To Scale https://www.bromfordlab.com/lab-diary/2016/6/20/how-do-you-innovate-in-the-open monthly 0.5 2016-06-20 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1466453210364-0QVOXD9ADVR83ROLLGOS/image-asset.png Lab Diary - How Do You Innovate in the Open? https://www.bromfordlab.com/lab-diary/2016/6/16/hntcdrw0jk5zn038mg12osebtqar58 monthly 0.5 2016-06-22 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1466088001953-ATWRM2N9XI014HB83XSU/20160330_164707.jpg Lab Diary - Mary's VIP Home - Technology of the future, Available today. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1466088564609-LESSNA86OGMR5TDCGNBT/image-asset.png Lab Diary - Mary's VIP Home - Technology of the future, Available today. Would you let this lot in? The door camera sends both streaming images to 'Mary' while recording up to twenty stills for family and friends (with access) to review later. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1466088629043-KG86FBJF27OG08FFH5XI/image-asset.png Lab Diary - Mary's VIP Home - Technology of the future, Available today. This smart thermostat app can be accessed by Mary's family to remotely ensure she's safe and warm (but not wasting too much energy!) https://www.bromfordlab.com/lab-diary/2016/6/8/designed-trained-delivered-beating-condensation-one-case-at-a-time monthly 0.5 2016-06-14 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1465379907066-H0M7BIZKSNSCLA547JL6/image-asset.png Lab Diary - Designed, Trained, Delivered: How Customer Feedback Led To A Whole System Approach https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1465379850039-Z8XS6ZW0NPW3UZ6JOJC2/image-asset.png Lab Diary - Designed, Trained, Delivered: How Customer Feedback Led To A Whole System Approach https://www.bromfordlab.com/lab-diary/2016/6/8/can-we-build-homes-for-50-less monthly 0.5 2016-06-09 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1465379643562-2QZQYW5FVYT0C88E4V10/image-asset.jpeg Lab Diary - Can We Build Homes For 50% Less? What part could cabins and Tiny Homes play in our product range? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1465379984290-6L7HLZTZKN93JN47P21C/image-asset.jpeg Lab Diary - Can We Build Homes For 50% Less? With 30 pubs closing down every week and a host of community buildings lying empty - how could they be remodelled using design, smarter tech and new thinking? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1465380252530-YAZJVBDWMFCBSE3OKO64/image-asset.jpeg Lab Diary - Can We Build Homes For 50% Less? What part does modular construction and 3D printing play in the reducing labour costs? https://www.bromfordlab.com/lab-diary/2016/6/2/some-things-we-learned-speaking-to-customers-about-smart-homes monthly 0.5 2016-06-02 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1464880551770-HBPDJQJZ4GOFNKDWVF05/Screen+Shot+2016-06-02+at+16.14.34.png Lab Diary - Five Things We Learned Speaking To Customers About Smart Homes https://www.bromfordlab.com/lab-diary/2016/6/1/social-experiment-challenging-the-taboo-of-loneliness monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1464775625216-3FM5NRMJR0OG3XBXEGRL/image-asset.png Lab Diary - Challenging the taboo of loneliness https://www.bromfordlab.com/lab-diary/2016/5/17/why-does-it-cost-us-so-much-to-build-a-home monthly 0.5 2016-05-17 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1463483196363-J51P8VJLGIUOEPNOZT4F/image-asset.jpeg Lab Diary - Why Does It Cost Us So Much To Build A Home? https://www.bromfordlab.com/lab-diary/2016/5/12/online-communties-what-we-found monthly 0.5 2017-01-04 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1463137367987-9JGKWWWM73AUK3DOUW30/image-asset.jpeg Lab Diary - Online communities and Loneliness- What we found https://www.bromfordlab.com/lab-diary/2016/5/9/why-we-need-to-join-up-to-tackle-loneliness monthly 0.5 2016-05-09 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1462806731111-ZG0PWT1RO2M52C1HL07F/image-asset.jpeg Lab Diary - Why We Need To Join Up To Tackle Loneliness https://www.bromfordlab.com/lab-diary/bumpingabout monthly 0.5 2016-04-28 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461842275099-EU73J0PI53OVPAAE4R6P/image-asset.png Lab Diary - How best to bump: Designing spaces to encourage conversation https://www.bromfordlab.com/lab-diary/2016/4/20/loneliness-tests-how-twitter-responded monthly 0.5 2016-04-27 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461185918450-ZF8BP89JCC3KFWWWXU4T/image-asset.jpeg Lab Diary - Our Loneliness Tests: How Twitter Responded https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461187057818-TCVQHQK96006KR2CFJD6/image-asset.png Lab Diary - Our Loneliness Tests: How Twitter Responded https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461187224293-3QF0KD5JU5WYGRVZ3D9O/image-asset.png Lab Diary - Our Loneliness Tests: How Twitter Responded https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461248639318-EZE7WUSWG4L54LJMV0AZ/image-asset.png Lab Diary - Our Loneliness Tests: How Twitter Responded https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461248611925-QGNLOKG9GYOJDDL2NBFV/image-asset.png Lab Diary - Our Loneliness Tests: How Twitter Responded https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461248669275-AMN5AY9QNI5RZQDB1FAZ/image-asset.png Lab Diary - Our Loneliness Tests: How Twitter Responded https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461248688504-BM7SRS61JADAMZ4FKZOB/image-asset.png Lab Diary - Our Loneliness Tests: How Twitter Responded https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461248709733-3ERCKR68DT9FA8IAXCXZ/image-asset.png Lab Diary - Our Loneliness Tests: How Twitter Responded https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461248732157-M6JLK3D2XSIEGWDV2Y5R/image-asset.png Lab Diary - Our Loneliness Tests: How Twitter Responded https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461248751780-IOD91VVGYQ3V330IEQXK/image-asset.png Lab Diary - Our Loneliness Tests: How Twitter Responded https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461248770823-Q9PD1A4M8CAI331RH2X4/image-asset.png Lab Diary - Our Loneliness Tests: How Twitter Responded https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461248796438-MYBACU18AWVGZQA0KXK3/image-asset.png Lab Diary - Our Loneliness Tests: How Twitter Responded https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1461248851019-XORBFUSOIOEVWHBTEHRU/image-asset.png Lab Diary - Our Loneliness Tests: How Twitter Responded https://www.bromfordlab.com/lab-diary/2016/4/18/8rdv8ievbsdyvrwbmogmbubcqt7wla monthly 0.5 2016-04-21 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1460974599645-CHJJZR6T6T8KPXANNHFN/image-asset.jpeg Lab Diary - Curing Condensation: A No-Fuss Framework https://www.bromfordlab.com/lab-diary/2016/4/18/could-co-living-help-reduce-loneliness monthly 0.5 2016-04-18 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1460989006438-66JWBXVEXZW0QAMLU36X/DSC07383.jpg Lab Diary - Could Co-Living Help Reduce Loneliness? 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Paul is a regular speaker and adviser on innovation and a frequent blogger and contributor to publications. First Concert: Beastie Boys/Run DMC - 1987 Currently Reading: The Madness of Crowds, Douglas Murray Favourite Film: Once Upon A Time In The West Twitter Linkedin Personal Blog https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579535167516-PSX3ZAJIFO0F9P79F1LV/Paul+HS.jpg Our Team - Paul Taylor - Innovation Coach Paul Taylor co-founded Bromford Lab as a new way for the organisation to embrace challenge and adopt a ‘fast fail’ approach to open innovation. He has extensive experience in strategy development, marketing, communications, customer experience and product design. Paul is a regular speaker and adviser on innovation and a frequent blogger and contributor to publications. First Concert: Beastie Boys/Run DMC - 1987 Currently Reading: The Madness of Crowds, Douglas Murray Favourite Film: Once Upon A Time In The West Twitter Linkedin Personal Blog https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579534974288-3BZE8ZBMFVAHAD9GQ61H/Tom+HS.png Our Team - Tom Hartland - Design Architect Tom joined Bromford five years ago, right at the start of the lab. The skills and experience he brings from engineering, product development and project management roles have been key to developing our innovation methodology. Tom is reasonably good at getting himself injured on either a rock face or a motorbike and adept at writing in third person. First Concert: I would love to remember! Currently Reading: Someone else’s report, with my red pen. out. Favourite Film: Hot Rod Twitter Linkedin Personal Blog https://static1.squarespace.com/static/5450f300e4b0208fa297f5c6/5dfcc3cd0dd94327f5cb015f/5dfcc48fbd7c680b8ef04857/1579262924711/image.jpg Our Team - Tom Hartland Tom Hartland, Innovation Architect https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579535011777-76JS3X0DW6MZQ3SSCCJU/image.jpg Our Team - Simon Penny - Design Lead Simon has spent the past decade developing and delivering approaches to service design. He believes that impactful change starts and ends with people and he is a huge advocate for using human-centred design to solve tricky social issues by working alongside colleagues and customers to design services that people want to use. First Concert: Oasis, Knebworth, 1996 Currently Reading: Good Services: Decoding the Mystery of What Makes a Good Service, Lou Downe Favourite Film: Elysium Twitter Linkedin Personal Blog https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579535690401-8CA2TUN7YBAE307I8JSC/Katie+HS.png Our Team - Katie Fletcher - Lab Connector Katie helps with the daily running of the Lab and acts as the connector across Innovation and Design and Strategic Insight. She has a degree in Graphic Communication and illustration and is passionate about things looking right. When a concept needs actioning, that's where she comes in, as an implementor. Katie ensures that projects runs to deadlines and timescales and she likes to makes stuff happen! First Concert: Alkaline Trio, 2001 Currently Reading: Louis Theroux - Gotta Get Theroux This Favourite Film: Bio-Dome Twitter Linkedin https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579262292546-6YF9XKQQ68NKRLOZFJYZ/image-asset.jpeg Our Team - Simon Penny Simon has spent the past decade developing and delivering approaches to service design. He believes that impactful change starts and ends with people and he is a huge advocate for using human-centred design to solve tricky social issues by working alongside colleagues and customers to design services that people want to use. 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What sort of cross over between categories are there? https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1580215649578-BZKB7KEZ5ZB3RB1DG6CG/Main+Repair+Menu.PNG inVision Prototypes Case Study - Repairs Home Page A user-friendly categorisation of repairs that the team were able to interrogate. ‘What if’ they knew exactly what they needed - could we add a search functionality? Does this capture all our repairs obligations? Is it simple to understand? What sort of cross over between categories are there? https://static1.squarespace.com/static/5450f300e4b0208fa297f5c6/5e302b0b898d7b14b75a9cc4/5e302b4c0f08f8258ff7c529/1580215116826/ inVision Prototypes Case Study https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1580215583374-5G51EMFAJB13Z73558H9/image-asset.png inVision Prototypes Case Study - Self Help Tailored to the workstream - self help advice will be presented before raising a repair so that customers can see what quick fixes might prevent the need to wait in for an engineer - particularly for smaller, simpler jobs! https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1580215593886-X5BJR67GPFL1O60P6H3T/Windows+and+Doors.PNG inVision Prototypes Case Study - Bespoke Service Offers As a business, it would be really powerful to know why, especially in some basic maintenance tasks, customers don’t want to self-repair. This feedback can be used to design much more appropriate interventions in future, to reduce reactive repair capacity. https://www.bromfordlab.com/labcast daily 0.75 2023-12-11 https://www.bromfordlab.com/labcast/2020/8/18/episode-5-why-do-organisations-struggle-to-innovate monthly 0.5 2021-11-03 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1597748607579-1B199808CEOFLI4OFE5M/Episode+Five.jpg Labcast - Season 1 - Episode 5: Why do organisations struggle to innovate? https://www.bromfordlab.com/labcast/2020/6/12/episode-4-isnt-covid-disruptive-enough-how-to-remain-innovative-in-a-pandemic monthly 0.5 2021-11-03 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1591962773119-9DR5OAPDX4ZIH8CLZB5E/Episode+4+Fronts+copy.jpg Labcast - Season 1 - Episode 4: Isn't COVID Disruptive Enough? 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https://www.bromfordlab.com/lets-talk-ideas/paper-trails-part-two-mike-dawson-toby-savage monthly 0.5 2025-02-27 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/c971fcec-f16a-469d-ad49-ec7a3f011b29/mike+and+toby+2.png Let's Talk Ideas Podcast - 'Paper Trails: Part.2' With Mike Dawson & Toby Savage - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.bromfordlab.com/lets-talk-ideas/paper-trails-part-one-mike-dawson-toby-savage monthly 0.5 2025-02-27 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/3b7ffb4e-eb90-4beb-8bf5-6852463c0dec/Mike%26Toby.png Let's Talk Ideas Podcast - 'Paper Trails: Part.1' With Mike Dawson & Toby Savage - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.bromfordlab.com/lets-talk-ideas/health-on-the-house-with-taps-mtemachani monthly 0.5 2024-12-19 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Tomorrow Today' With Tom Knox - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.bromfordlab.com/lets-talk-ideas/abcd-is-everything-with-jennie-watkins monthly 0.5 2024-10-10 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/71efea4e-e773-4320-8c0b-442bc8185449/Jennie+Watkins+Thumbnail.png Let's Talk Ideas Podcast - 'ABCD Is Everything' With Jennie Watkins - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.bromfordlab.com/lets-talk-ideas/2024/9/25/weighing-anchor-with-lauren-bond monthly 0.5 2024-09-26 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/a4727ae3-4157-42dc-860c-41ee26d5bb6e/LaurenBondThumbnail.png Let's Talk Ideas Podcast - 'Weighing Anchor' With Lauren Bond - Make it stand out Whatever it is, the way you tell your story online can make all the difference. 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https://www.bromfordlab.com/new-page-2 daily 0.75 2019-12-11 https://www.bromfordlab.com/contactus daily 0.75 2020-01-29 https://www.bromfordlab.com/review daily 0.75 2021-06-10 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1576580166897-PKCKNKW85F442A7CZ100/image.jpg Review https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579869831517-OBT6F3JR8SJ7F2KCOWMS/alex%2Bmiller%2Bphotography%2Bbromford%2B20180418-011%2Bcopy.jpg Review Image or people talking in an office wearing high vis jackets with the Bromford logo. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579870363482-O7ZUUC1P9N6FZAT7Y5TU/42159754075_57a7a4b583_o.jpg Review Picture of three people sitting in an office environment https://www.bromfordlab.com/online-repairs-reporting daily 0.75 2020-01-28 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579870483673-87Q5PFTWR6L5LL1EO9BS/alex+miller+photography+bromford+20180418-011+copy.jpg Case Study - Online Repairs Reporting https://www.bromfordlab.com/exploring-ways-to-reduce-homelessness daily 0.75 2020-01-24 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579784823994-8DU5D0H3XE218Q2YCGLA/EC92VjHX4AEic30.png Case Study - Exploring Ways To Reduce Homelessness https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579784931841-7533FVNZ04IPL8WNNNY2/image.png Case Study - Exploring Ways To Reduce Homelessness Above: The Director of Strategy welcomes delegates to the Hack Day. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579785098935-YWOP9BLCDX6L7P8KFPYE/image.png Case Study - Exploring Ways To Reduce Homelessness Above: Delegates busy building prototypes during one of the Hack Day workshop sessions. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579785282377-I86J0VSNZ18T0C5K2F4Y/image.jpg Case Study - Exploring Ways To Reduce Homelessness Above: Hack Day workshop materials - Journey Mapping Cotswold District Council’s Response to Priority Homelessness. https://www.bromfordlab.com/lab-tool-kit daily 0.75 2020-01-28 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1623430980002-URBKO5UTPJVVKJPISMCD/Image+of+post+it+notes+on+a+wall.png Lab Tool Kit https://www.bromfordlab.com/lab-blog daily 0.75 2024-05-29 https://www.bromfordlab.com/exploration-pipeline daily 0.75 2020-01-29 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1580212274416-MCENUIACF5EYHNN75W9D/image-asset.jpeg Exploration Pipeline https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1580305784862-RI9TANCF5Z1D8OIUVVFZ/Screenshot+2020-01-29+at+13.47.27.png Exploration Pipeline https://www.bromfordlab.com/our-team daily 0.75 2020-01-24 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579862650123-ATLM0DWQCWJPO6ZKPBVT/IMG_3376+2.JPG Our Team https://www.bromfordlab.com/vision daily 0.75 2021-06-10 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1580212971352-HLHQYZA5CTNBWOEPMUIW/devin-avery-VBBs_SWsdwU-unsplash.jpg Vision https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1580229978084-5BJUY73BJ0QY2S4C1U39/image.jpg Vision Picture of several people sitting on chairs around desks, listening to a speaker at the front of the room. https://www.bromfordlab.com/guide daily 0.75 2021-06-10 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1576581184495-2UIUU8U1QG3GA8G04FL9/image.jpg Guide https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1580229930841-XGTZNYHFA6ICY4381SWW/20180703_133442-01.jpg Guide Group of people sitting around a desk looking at laptops https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1580229875230-UYE1J6BXJ9C7KARKBKZM/image.jpg Guide Two people painting a wall and smiling https://www.bromfordlab.com/understanding-the-impact-of-making-local-connections daily 0.75 2020-01-24 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579780223263-2WH1RA3WUKOM4078GND7/20180703_133442-01.jpg Case Study - Understanding the Impact of Making Local Connections https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579780072951-1T43PNG6RK29XFJ581H0/20180703_133459-01.jpg Case Study - Understanding the Impact of Making Local Connections Above: A colleague from Elemental and a Bromford Neighbourhood Coach setup the Elemental Core platform ahead of the test. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579780130397-9BBZUFK5MPCC7OLEM15I/20180703_133518-01.jpg Case Study - Understanding the Impact of Making Local Connections Above: A colleague from Elemental and a Bromford Neighbourhood Coach setup the Elemental Core platform ahead of the test. https://www.bromfordlab.com/drive daily 0.75 2021-06-10 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1576581290816-TIEK4U6EQEO04OV687GW/image.jpg Drive https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1580229829770-BFJWQLKWLV2G7GW66930/image.jpg Drive Image of the back of a person in a blue t-shirt and a Bromford colleague in a black t shirt with his hands together https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1580230245055-NW9OQJDH2PKYXGM0BB75/image.jpg Drive two people talking in a garden with pink flowers in the forefront https://www.bromfordlab.com/starting-well-engineer daily 0.75 2020-01-24 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579784083429-KKI3FHE325L6YVA6F6AR/27274711799_23817881e8_k.jpg Case Study - Starting Well Engineer https://www.bromfordlab.com/home-maintenance-coach daily 0.75 2020-01-24 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579784355996-8O1BWYBLMJ0UPATQ6GN0/Innovation+%26+Design+-+SSU+Pitch.png Case Study - Home Maintenance Coach https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579785603258-CUNIT3SEWS5SA4UEWDEB/image.png Case Study - Home Maintenance Coach Above: The Home Maintenance Coach and a Bromford Customer. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579785635165-5TAIAZF6Y55NOPV581UE/image.jpg Case Study - Home Maintenance Coach Above: Design Synthesis - Starting to make sense of what we have learned using post-it notes and a sorting activity. https://www.bromfordlab.com/refreshing-the-bromford-dna daily 0.75 2020-01-24 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579891083559-7ADYAKS9TYK6XT1T54GY/42159754075_57a7a4b583_o.jpg Case Study - Refreshing The Bromford DNA https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579807817927-6V4BTFS20NMNMK2NOAD9/image.png Case Study - Refreshing The Bromford DNA Above: The Bromford DNA https://www.bromfordlab.com/neighbourhood-coaching daily 0.75 2020-01-24 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579791739488-CK4MUHIFY2GZ0VVUGLZY/25184745908_a730597dbd_k.jpg Case Study - Neighbourhood Coaching https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579790516112-46T90Y4EP8MHJ6V3HD03/image.jpg Case Study - Neighbourhood Coaching Above: Neighbourhood Coach and Bromford Customer. https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1579790617260-QVSHOI7WFBQH6S1A02B6/image.jpg Case Study - Neighbourhood Coaching Above: Neighbourhood Coach and Bromford Customer. https://www.bromfordlab.com/accessibility-state daily 0.75 2021-06-11 https://www.bromfordlab.com/ourresearch daily 0.75 2021-10-06 https://www.bromfordlab.com/ourideas daily 0.75 2022-04-29 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/556ec64c-8a18-412c-8db1-5208d7d8a615/Screenshot+2022-04-29+at+09.56.56.png Our Ideas - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.bromfordlab.com/artist-page-wav daily 0.75 2021-10-06 https://images.squarespace-cdn.com/content/v1/5450f300e4b0208fa297f5c6/1633526373270-OT8CMN9OJJQ5A9X482BO/iphone-g4d5d7e055_1280.jpg Artist Page - ARTIST NAME https://www.bromfordlab.com/letstalkideaspodcast daily 0.75 2023-12-11 https://www.bromfordlab.com/forum daily 0.75 2024-02-13