Everything that's been given the green light.
STARTING WELL ENGINEER
Can a little coaching from an engineer and a toolkit help customers complete more of their own minor repairs? The lab have developed the prototypes and tested the build - ultimately providing proof of concept. Next steps - a fully resourced pilot study.
Car Park Mania
Tackling the car park, although seems trivial was one of the more challenging concepts the Lab has taken on. It incorporated design, prototyping and nudge theory to change how colleagues were using the designated parking at some of our larger offices.
The 'Deal Den' was our original 12 week concept and led to the foundation of Bromford Lab. It looked at how we move housing services from a paternalistic approach to one based on unlocking people's potential.
A much criticised test (in the media at least) resulted in Bromford saving thousands of pounds in rooftop surveys. Our Property Portfolio team now regularly use these flying robots to help them out.
STARTING WELL COACH
This pilot role - which attempted to get tenancies off to the very best start - was an overall success and the elements that made it work are being incorporated in the progression of multi-skilled roles.
ACCIDENT AND EMERGENCY CONNECTOR
This partnership with health aimed to place a youth support worker in A+E to reduce readmissions of young people into hospitals. Although Bromford decided not to scale the project it was a success for the NHS who are seeking funding to establish the service.
MULTI SKILLED COACH
This concept attempted to test whether it was possible to combine five different roles into one. The initial tests have proven successful and are being refined for a phased implementation.
RETIREMENT LIVING Fit For Helen Mirren
This was a design piece to guide the principles of a new Bromford retirement concept that wanted to depart from traditional approaches to older persons services. The scheme is now at build stage.
Another design piece in which we reduced a 5 stage complaints process to 2 with a single person escalation route