We ask front line colleagues what we can do better if we started afresh with Home Maintainance.
The next installment of our Alexa test...
We've officially launched the three month collaboration with students at Birmingham City University to design us a new MyPlace scheme... for 50% of the cost.
what we have found after two weeks into testing out Alexa at a visually impaired scheme
What can Amazon's Alexa do for our customers?
Why we bothered with a web redesign
The results from our mini QR test
What we got up to at our visit to another innovation lab
A quick update on how our test is going at the half way point
Will our customers respond to using technology over potential inconvenience?
Do we really need to have all the meetings we do? One colleague thinks not
Is there a noticable difference in prefabricated homes or could it be a fantastic alternative to the tradional build?
Could we build one of our 14 unit 2 storey property models for half the cost?
Exploring alternative build types at Wrekin Housing Trust
We’ve made leaps and bounds redesigning the service for damp
We're kicking off a collaboration project with Birmingham City University
A quick update on what we are up to
The latest wicked problem
Vicky's final goodbye
Can some simple coaching and a toolkit help customers complete more of their own minor repairs? See the slides for the full evaluation of our Starting Well Engineer concept!